XTUGA WX70 Professional 2.4G Wireless Microphone System
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
The XTUGA WX70 is a ₱2,039 2.4GHz wireless system that plugs into the XLR socket of a wired microphone and makes it wireless, sold at VMI Direct with one transmitter and one receiver.
What does the XTUGA WX70 do?
The WX70 is a plug-on XLR transmitter and receiver, not a microphone. Plug the transmitter into the bottom of a wired dynamic or condenser mic, connect the receiver to your mixer or speaker, and the mic becomes wireless.
How far does the XTUGA WX70 reach?
Plan on about 50 m of reliable, line-of-sight range in normal use. The 100 m figure is the maximum in an open field with no interference, so for events and karaoke, stay within 50 m of the receiver.
- Compare all models: wireless microphones in the Philippines
- Need a complete wireless mic instead? See the XTUGA U326, ₱1,449
- Buying for karaoke? Read our best wireless microphone for karaoke guide
Product details
The XTUGA WX70 Professional 2.4G Wireless System turns a wired XLR microphone into a wireless one, with clear sound and quick setup for performances and events.
Product Specifications:
- Frequency Range: 2.4GHz for stable wireless transmission
- Channel Selection: Multiple channels to avoid interference
- Battery Life: Up to 8 hours for extended use
- Range: About 50 m reliable line-of-sight range in normal use; 100 m maximum in open field with no interference
- Type: XLR plug-on transmitter and receiver; works with wired dynamic or condenser microphones
- In the box: 1 transmitter and 1 receiver
- LED Indicators: Clear display for battery and channel status
The XTUGA WX70 is suited to performers, speakers, and educators who already own a wired XLR microphone. It is simple to set up: plug the transmitter into the mic, connect the receiver to your mixer, PA or speaker, and you are ready, from conferences to musical performances.
Frequently asked questions
How far is the WX70's wireless range?
The listing states an effective working distance of up to 100 meters.
How long does the mic battery last?
The listing states battery life of up to 8 hours.
Will it get interference at a church or event with lots of WiFi?
It runs on 2.4GHz and has multiple selectable channels to avoid interference. WiFi also uses the 2.4GHz band, so if you hear dropouts, switch to another channel.
