RETURN AND REFUND POLICY
This policy is valid for the Philippines only.
You have 7 days after receiving your item to request a return. The only accepted reasons are that the item is defective or that the wrong item was received — change of mind is not a valid reason.
To be eligible, the item must be in the same condition you received it, with all tags and original packaging, and you must have the receipt or proof of purchase. We require an unboxing video to validate the claim.
To start a return, contact us at info@vmidirectph.com and describe the issue. Items sent back without first requesting a return will not be accepted.
Return shipping is paid by the customer. If your return is approved, we will send instructions; you ship the item, at your own cost, to:
Visiontec Marketing Inc.
3B 1747 Taft Avenue corner Julio Nakpil Street, Malate, Manila, Brgy 696, Philippines
+639236039512
Replacement or refund
For a defective or wrong item we will arrange a replacement where stock allows. If a replacement is not possible, we will issue a refund to your original payment method within 10 business days of receiving and inspecting the returned item. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we approved your return, contact us at info@vmidirectph.com.
Damages and issues
Inspect your order on arrival and contact us immediately — with the unboxing video — if the item is defective or damaged, or if you received the wrong item, so we can make it right.
Non-returnable items
Sale items and gift cards cannot be returned. Opened personal-care items cannot be returned for hygiene reasons. This does not affect your right to a replacement or refund for a defective item.
We reserve the right to update this policy at any time to comply with applicable legal requirements.
