XTUGA IEM1200 6 Set Bodypack Wireless In Ear Monitor System for Musicians
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Ginagamit ko sa livestream, clear audio lagi.
Ginamit ko sa church at sa gigs, clear sound, walang lag.
Not the best build, pero sound quality is great.
Maganda tunog, malinaw kahit malayo. Sulit talaga.
Sulit na sulit para sa live performance at rehearsal.
Okay lang performance, minsan may hum pero tolerable.
Easy to set up, plug and play lang, very convenient.
Minsan may static pag crowded area pero overall okay.
Okay lang performance, minsan may hum pero tolerable.
Ginamit ko sa church at sa gigs, clear sound, walang lag.
Ginagamit ko sa livestream, clear audio lagi.
Ginamit ko sa church at sa gigs, clear sound, walang lag.
Okay lang performance, minsan may hum pero tolerable.
Minsan may static pag crowded area pero overall okay.
Bit pricey pero worth it naman sa clarity.
Easy to set up, plug and play lang, very convenient.
Easy to set up, plug and play lang, very convenient.
Not the best build, pero sound quality is great.
Sulit na sulit para sa live performance at rehearsal.
Minsan may static pag crowded area pero overall okay.
Sulit na sulit para sa live performance at rehearsal.
Okay lang performance, minsan may hum pero tolerable.
Sulit na sulit para sa live performance at rehearsal.
Maganda tunog, malinaw kahit malayo. Sulit talaga.
This is the 6-bodypack kit of the XTUGA IEM1200 UHF wireless in-ear monitor system: one 2-channel rack transmitter with six bodypack receivers and earphones. It is sized for a full band or worship team where up to six people need their own in-ear monitoring on stage.
Key features
- Six bodypack receivers with earphones in one kit, all fed by a single 2-channel transmitter
- Two independent transmitter channels, each with its own LCD, left and right XLR/6.35mm combo inputs, level controls, 6.35mm headphone monitor output and power switch, so you can run two separate monitor mixes
- UHF 550–580MHz with 40 preset frequencies in 4 groups; press Set to let the system pick a clear frequency automatically
- Digital tone key locking and PLL synthesized tuning to reduce interference
- Built-in limiter circuitry to control distortion from excessive input levels
- Bodypack receivers with LCD, low-battery indicator, RF indicator, volume knob and 3.5mm earphone output
- 1U rack-mountable transmitter with brushed metal panel and rack ears
Specifications
- Bodypack receivers included: 6
- Frequency range: 550–580MHz (UHF)
- Preset channels: 40, arranged in 4 groups
- Oscillation: PLL synthesized
- Frequency stability: ±0.005%
- Frequency response: 50Hz–15kHz ±3dB
- Audio output: Mono
- Transmitter: 1U rack case with metal panel, 2 channels, XLR/6.35mm combo inputs (L and R per channel), TNC antenna sockets
- Transmitter output power: 100mW (50Ω)
- Transmitter power: DC 12V/250mA via included power adapter
- Transmitter size: 480 x 105 x 43mm
- Bodypack output: 2 x 35mW (32Ω), 3.5mm stereo earphone socket, earphone load ≥16Ω
- Bodypack S/N: >78dB
- Bodypack power: 2 x AA batteries (3V/120mA at mid volume)
- Bodypack size: 95 x 65mm
- Earphone cable length: 1100mm
What's in the box
- Transmitter x 1
- Bodypack receivers with earphones x 6
- Antenna x 2
- Cable x 4
- Power adapter x 1
- User manual x 1
Need fewer or more receivers? See the XTUGA IEM1200 wireless in-ear monitor system, available in 2, 4, 6 and 10-bodypack sets.
Related: In-ear monitor systems · XTUGA collection
Ships nationwide across the Philippines.
Frequently asked questions
How many performers does the IEM1200 6-bodypack kit cover?
Six. The kit includes six bodypack receivers with earphones, all fed by one 2-channel transmitter, so up to six people can monitor at the same time.
Can the six bodypacks hear different mixes?
The transmitter has two channels, so you can run two separate mixes. Each bodypack is tuned to one of them, for example vocals on one mix and instruments on the other.
Is the audio stereo or mono?
Mono. Each transmitter channel sends one mono mix to the bodypacks tuned to it.
What powers the bodypacks and the transmitter?
Each bodypack uses 2 AA batteries and has a low-battery indicator. The transmitter runs on the included 12V DC power adapter.
What if I need fewer or more than six receivers?
The standard XTUGA IEM1200 listing offers 2, 4, 6 and 10-bodypack sets built on the same 2-channel transmitter.
