XTUGA IEM1200 Wireless In Ear Monitor System for Musicians VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Wow! Ang ganda ng tunog. Clear na clear sa stage. Walang feedback. Sobrang satisfied!
Ayos na to para sa presyo. May onting static lang minsan, pero overall, solid! Pang-gig talaga to. Maganda rin yung build quality.
Eto na ang kailangan ko for monitoring! Napaka-responsive, walang delay. At yung bodypack, matibay. Hindi basta-basta masisira.
Hindi ko ma-pair sa existing system ko. Baka hindi compatible? Sayang, mukhang maganda pa naman sana. Need to return this.
Gumagana lang ng ilang buwan, tapos bigla na lang nag-intermittent. Nag-o-on, nag-o-off. Sayang.
Gumagana lang ng isang gamitan. Kinabukasan, ayaw na mag-on. Baka may depekto talaga. Hindi ko naireturn agad, kaya sayang.
Nagagamit ko lang ng mga 2-3 hours. Kailangan laging may extra battery. Sana lang mas matagal ang battery life.
Okay lang. Not great, not bad. It gets the job done. May onting static lang minsan. Pwede na for the price.
Sobrang sulit nito! Ang ganda ng sound reproduction, hindi napapagod yung tenga ko kahit matagal gamitin. Perfect for my bandmates. Kasyang-kasya yung belt clip.
Medyo disappointed. Ang hina ng volume, kahit max na. Baka may depekto yung nabigay sa akin? Sana maayos pa ito. Sayang yung pera.
Works as advertised! Connected agad sa main unit. Walang problema. Malinaw ang audio. Masarap gamitin. Magaan pa sa katawan.
Medyo may interference. Siguro dahil sa environment namin sa gig. Pero pag tahimik, okay naman. Pwede na for practice sessions.
Ang ganda ng tunog at ang tibay ng build. For its price, this is a steal! Bili na kayo. Pang-professional talaga. Di ka magsisisi.
Medyo madaling ma-lowbat. Kailangan laging may extra battery. Pero other than that, good product naman. Malinaw at solid yung audio.
Hindi ko alam, parang iba sa photo. Medyo madali siyang uminit. Pero okay naman ang sound, hindi lang ganun ka-clear. Sana tumagal.
This bodypack is amazing! The sound is so clear, I can hear every instrument perfectly. Very useful for live sound mixing.
Okay yung sound pero ang hirap i-sync sa main transmitter. Parang may onting delay. Pwede na pero I was expecting more.
I've tried a lot of IEMs and this is by far one of the best. The build quality is solid and the sound is phenomenal.
I bought this for our church ministry. The audio is crisp and clean. No more feedback! Everyone is happy with this purchase.
For its price, this is a good buy. May konting noise lang minsan but it's not a deal breaker. Magagamit mo pa rin ng maayos.
This is a must-have for any musician. It gives you so much control over your sound. The freedom on stage is priceless.
Medyo mabigat sa belt. Pero aside from that, okay naman. Malakas ang volume at walang distortion. Pwede na.
Medyo mahina talaga yung volume. Kahit max na, hindi pa rin sapat for loud band settings. Disappointing.
We all got one for our band and it works perfectly. No more tangled wires! The freedom is amazing. Good buy!
I'm so happy with this bodypack. The sound is so clear and the battery life is decent enough for our gigs. It's a game changer.
May onting static noise lang minsan, pero hindi naman sobrang nakakairita. Siguro depende sa environment. Pwede na.
Mura lang pero ang ganda ng performance. Hindi ko inakala na ganito siya kaganda. Worth it ang bawat piso!
Solid na solid ang tunog! Walang patid ang signal. The best for live gigs, hindi ka na mag-aalala sa sound. Thank you seller!
Hindi ko ma-pair, na-frustrate lang ako. Baka sa akin lang yung problema. Pero di ko talaga mapagana.
Sapat na para sa presyo. May onting latency pero hindi naman halata. Magaan at madaling gamitin. Okay na for home studio.
The XTUGA IEM1200 is a UHF wireless in-ear monitor system with one 2-channel rack transmitter and your choice of 2, 4, 6 or 10 bodypack receivers with earphones. It is for bands, worship teams and stage performers who want their monitor mix in their ears instead of from floor wedges.
Key features
- Two independent transmitter channels, each with its own LCD, left and right XLR/6.35mm combo inputs, level controls, 6.35mm headphone monitor output and power switch, so you can run two separate monitor mixes
- UHF 550–580MHz with 40 preset frequencies in 4 groups; press Set to let the system pick a clear frequency automatically
- Digital tone key locking and PLL synthesized tuning to reduce interference
- Built-in limiter circuitry to control distortion from excessive input levels
- Bodypack receivers with LCD, low-battery indicator, RF indicator, volume knob and 3.5mm earphone output
- 1U rack-mountable transmitter with brushed metal panel and rack ears
- Available here as 2, 4, 6 or 10-bodypack sets, all using the same 2-channel transmitter
Specifications
- Frequency range: 550–580MHz (UHF)
- Preset channels: 40, arranged in 4 groups
- Oscillation: PLL synthesized
- Frequency stability: ±0.005%
- Frequency response: 50Hz–15kHz ±3dB
- Audio output: Mono
- Transmitter: 1U rack case with metal panel, 2 channels, XLR/6.35mm combo inputs (L and R per channel), TNC antenna sockets
- Transmitter output power: 100mW (50Ω)
- Transmitter power: DC 12V/250mA via included power adapter
- Transmitter size: 480 x 105 x 43mm
- Bodypack output: 2 x 35mW (32Ω), 3.5mm stereo earphone socket, earphone load ≥16Ω
- Bodypack S/N: >78dB
- Bodypack power: 2 x AA batteries (3V/120mA at mid volume)
- Bodypack size: 95 x 65mm
- Earphone cable length: 1100mm
What's in the box
- Transmitter x 1
- Bodypack receivers with earphones (2, 4, 6 or 10, matching the set you choose)
- Antenna x 2
- Cable x 4
- Power adapter x 1
- User manual x 1
Need a kit built for six performers? See the XTUGA IEM1200 6-bodypack in-ear monitor kit.
Related: In-ear monitor systems · XTUGA collection
Ships nationwide across the Philippines.
Frequently asked questions
How many receivers can I use with one XTUGA IEM1200 transmitter?
This listing comes in 2, 4, 6 and 10-bodypack sets, all run from the same 2-channel transmitter. Each bodypack is tuned to one of the two channels, so several performers can share each monitor mix.
Is the IEM1200 stereo or mono?
Mono. Each of the two transmitter channels sends one mono mix to the bodypacks tuned to it.
What batteries do the bodypacks use?
Each bodypack runs on 2 AA batteries and shows a low-battery indicator on its LCD. The transmitter runs on the included 12V DC power adapter.
How do I avoid interference from other wireless systems?
Choose from 40 preset frequencies in 4 groups within 550 to 580MHz, or press the Set button to let the system pick a clear frequency automatically.
Can I connect it to my mixer?
Yes. Each transmitter channel has left and right XLR/6.35mm combo inputs, so you can feed it from your mixer aux or monitor sends.
