XTUGA IEM1200 Wireless In Ear Monitor System for Musicians VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Wow! Ang ganda ng tunog. Clear na clear sa stage. Walang feedback. Sobrang satisfied!
Ayos na to para sa presyo. May onting static lang minsan, pero overall, solid! Pang-gig talaga to. Maganda rin yung build quality.
Eto na ang kailangan ko for monitoring! Napaka-responsive, walang delay. At yung bodypack, matibay. Hindi basta-basta masisira.
Hindi ko ma-pair sa existing system ko. Baka hindi compatible? Sayang, mukhang maganda pa naman sana. Need to return this.
Gumagana lang ng ilang buwan, tapos bigla na lang nag-intermittent. Nag-o-on, nag-o-off. Sayang.
Gumagana lang ng isang gamitan. Kinabukasan, ayaw na mag-on. Baka may depekto talaga. Hindi ko naireturn agad, kaya sayang.
Nagagamit ko lang ng mga 2-3 hours. Kailangan laging may extra battery. Sana lang mas matagal ang battery life.
Okay lang. Not great, not bad. It gets the job done. May onting static lang minsan. Pwede na for the price.
Sobrang sulit nito! Ang ganda ng sound reproduction, hindi napapagod yung tenga ko kahit matagal gamitin. Perfect for my bandmates. Kasyang-kasya yung belt clip.
Medyo disappointed. Ang hina ng volume, kahit max na. Baka may depekto yung nabigay sa akin? Sana maayos pa ito. Sayang yung pera.
Works as advertised! Connected agad sa main unit. Walang problema. Malinaw ang audio. Masarap gamitin. Magaan pa sa katawan.
Medyo may interference. Siguro dahil sa environment namin sa gig. Pero pag tahimik, okay naman. Pwede na for practice sessions.
Ang ganda ng tunog at ang tibay ng build. For its price, this is a steal! Bili na kayo. Pang-professional talaga. Di ka magsisisi.
Medyo madaling ma-lowbat. Kailangan laging may extra battery. Pero other than that, good product naman. Malinaw at solid yung audio.
Hindi ko alam, parang iba sa photo. Medyo madali siyang uminit. Pero okay naman ang sound, hindi lang ganun ka-clear. Sana tumagal.
This bodypack is amazing! The sound is so clear, I can hear every instrument perfectly. Very useful for live sound mixing.
Okay yung sound pero ang hirap i-sync sa main transmitter. Parang may onting delay. Pwede na pero I was expecting more.
I've tried a lot of IEMs and this is by far one of the best. The build quality is solid and the sound is phenomenal.
I bought this for our church ministry. The audio is crisp and clean. No more feedback! Everyone is happy with this purchase.
For its price, this is a good buy. May konting noise lang minsan but it's not a deal breaker. Magagamit mo pa rin ng maayos.
This is a must-have for any musician. It gives you so much control over your sound. The freedom on stage is priceless.
Medyo mabigat sa belt. Pero aside from that, okay naman. Malakas ang volume at walang distortion. Pwede na.
Medyo mahina talaga yung volume. Kahit max na, hindi pa rin sapat for loud band settings. Disappointing.
We all got one for our band and it works perfectly. No more tangled wires! The freedom is amazing. Good buy!
I'm so happy with this bodypack. The sound is so clear and the battery life is decent enough for our gigs. It's a game changer.
May onting static noise lang minsan, pero hindi naman sobrang nakakairita. Siguro depende sa environment. Pwede na.
Mura lang pero ang ganda ng performance. Hindi ko inakala na ganito siya kaganda. Worth it ang bawat piso!
Solid na solid ang tunog! Walang patid ang signal. The best for live gigs, hindi ka na mag-aalala sa sound. Thank you seller!
Hindi ko ma-pair, na-frustrate lang ako. Baka sa akin lang yung problema. Pero di ko talaga mapagana.
Sapat na para sa presyo. May onting latency pero hindi naman halata. Magaan at madaling gamitin. Okay na for home studio.
Sobrang worth it! Ang lakas ng signal at walang distortion. Ang sarap gamitin. Hindi nakakapagod sa kamay.
Product Description
IEM1200 wireless In Ear Monitor System 2 Channel 2/4 Bodypacks Monitoring
LCD display shows clear working status
Metal Bodypack Receive
Low battery remind of bodypack receivers
2 power switch control
Have a mout in the both side of the machine, easy to setup
Strong signal, UHF frequency
Digital tone key locking technology to avoid possible interference
40 preset channels separately by 4 groups, can be adjustable
Effective distance:150M
Audio Output: Mono
Specification: Transmitter
Case specification: standard 1U
Case material: metal panel
Oscillation model: PLL synthesized
Frequency stability:±0.005%
Frequency range:550-580MHz
Frequency interval:32MHz
Preset Channel:40 channels separately set 4 groups
Operate mode: manual adjust
Max Deviation:±48KHz
Frequency response:50Hz~15KHz±3dB
Transmit output power:100mW(50Ω)
Harmonic radiation:＜4NW
AF input:XLR,φ6.35mm jack
Earphone load impedance:≥16Ω
Current consumption: DC 12V/250mA
Antenna socket: TNC socket(50Ω)
Receiver:
Oscillation mode: PLL Synthesized
Frenquency range:550-580MHz
Preset channel:40 channels separately set 4 groups
Operate mode:manual adjust
Receiving mode:single tuning
Sensitivity:deviation 25 khz,with conecting 7dBuV,S/N＞78dB
Max Deviation:±48KHz
Comprehensive T.H.D:＞94db(1KHZ-A)
Comprehensive Reaponse::50Hz~15KHz±3dB
Output power:(32Ω)2x35mw@1KHz
Earphone load impedance:≥16Ω Out socket:φ3.5mm stereo earphone socket Volume output adjusts:adjust when using Power box :batteries AAX2 Current drain:3V/120mA(Under the mediant degrees of the volume control)
Package Include(Whole system):
Transmitter × 1
Bodypack receiver(with earphone) × 2/4
Antenna × 2
Cable Line × 4
Power Adapter × 1
User Manual × 1
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