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RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Description:
The Video Doorbell Door Camera is easy to install and connects wirelessly to your home network. With HD video and night vision, you can get a clear view of who is at the door, even in low-light conditions. The motion detection feature alerts you when someone approaches the door, even if they don't ring the bell.
The device is also equipped with two-way audio so that you can communicate with visitors without opening the door. Whether it's a delivery person or a stranger at your doorstep, our Video Doorbell Camera provides an added layer of security for peace of mind.
Video Doorbell. Make communication clearer, voice calls so that communication .
Multifunctional. Not only a doorbell but also a surveillance.
Audio. sign for a delivery when not home.
.8mm HD fixed focus lens, IR dual filter switching, support wide dynamic, 3D noise reduction, image flip, vision, 2~3m effective distance.
Applications: suitable for home, business shops, stores, hotels, factories, doorway entrance place.
FEATURES:
Product Name: Wireless Smart Video Bell Camera
Sensor lens: 120° wide-angle lens
Sensor performance: support automatic white balance, automatic gain control, automatic backlight compensation Signal-to-noise ratio: ≥41dB
Minimum illumination: 0.8Lux/F1.4 (color mode), 0.3Lux/F1.4 (black and white mode)
Night vision: 2pcs 850nmΦ28M power infrared light
Night vision distance: 1 meter is the best, the longest distance is 3 meters
Video format: JPG
Frame rate: 30W/fps
Recording method: 1 button to trigger recording
Cloud storage map: 30 seconds (5 images)
Battery Type/Capacity: Polymer 803035/800MAH
Battery discharge time: Polymer battery sleep standby for 1 year
Wifi connection: 24 Ghz wifi support (80211b/g/n)
Ding Dong: Support RF433MHz Ding Dong
Storage: Support cloud storage function (hardware without TF card function) 3 days free circulating cloud storage
Working voltage: polymer 803035/37V
Working current: working current 219mA, deep sleep current working current 280mA USB charging voltage: DC 5V/1.5A
Storage temperature: (°C(0°C~50°C)
Operating temperature: (C) Working temperature -10~50, working humidity <95%
Wake-up method: doorbell button to wake up
Package:
1*Doorbell unit
1*Indoor ding-dong unit
1*Manual instruction
1*Auxiliary installation sticker
1*Small screws
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