Daytech Tuya LD02 Water Level Sensor Alarm for Home Security
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
About This Item
Real-time monitoring and alarm: Built-in high-precision sensors monitor flooding in the installation area in real time. Once flooding is detected, the alarm will be triggered immediately to ensure you are notified and can take action quickly.
Low water alarm: In addition to flood detection, this product also has a low water level alarm function. If the water level is too low, the alarm will emit a warning to remind you to take measures to ensure sufficient water supply.
Mobile phone notification function: The alarm connects seamlessly to your mobile app. As soon as the alarm is triggered, the app sends a notification, allowing you to monitor the flooding situation in your home or office anytime, anywhere.
IP55 waterproof: Designed for use in humid environments such as kitchens, bathrooms, warehouses, and server rooms.
Custom settings: Features include real-time alerts, device testing, low battery warnings, sharing options, volume control, and more.
Multiple alarm methods: Besides mobile notifications, the alarm also includes a sound and light function. When flooding occurs, it emits a loud 120dB siren and flashing LED lights to ensure you detect and respond promptly.
Loud and Clear Alarms: The DAYTECH water sensor features a powerful 100dB alarm. It operates independently, sounding a loud alarm when a leak is detected. You can control the alarm duration (up to 180 seconds) and delay it if needed. Volume is adjustable from a gentle reminder to a blaring siren (0-100dB).
Versatile Applications: Use this sensor as a sump pump alarm, for detecting leaks in toilets, water heaters, washing machines, dishwashers, sinks, fish tanks, and more. It can also monitor water levels in bathtubs, pools, and other settings. The low battery reminder ensures continuous protection.
WiFi Water Leak Sensor or Water Level Sensor?
The DAYTECH water sensor can function as either a water leak sensor or a water level sensor. You can select the working mode by flipping the switch on the back.
- Water leak detector: Monitors kitchen drain leaks, sump pump alarms, bathroom leaks, laundry leaks, and more.
- Water level sensor alarm: When the water level drops below the monitoring level, the probe will trigger an alarm immediately. The probe is resistant to oxidation for long-term reliability.
Monitor Water Leakages or Low Water Levels on Your Phone!
When a leak occurs, the sensors will sound a loud 100dB alarm, and the TUYA App will send free notifications to your phone.
You can assign different names to sensors in the app to easily identify where the leak occurred. The app also allows family members to receive alert notifications.
Q&A
Does this water sensor support 5G WiFi connectivity?
No. This WiFi water sensor only supports 2.4G WiFi.
Can I turn off the alarm sound from the phone app?
Yes. You can tap the "Disarm" button in the TUYA App to turn off the alarm sound. However, you need to address the water leak; otherwise, the app will continue alerting you unless you silence your phone's ringer.
Can the alarm only send phone notifications without making a sound?
Yes. You can set the alarm volume to 0dB, and you will still receive notifications on your phone.
Will the water sensor get waterlogged and break?
No. The main part of the sensor should be placed in a safe location while the probe detects leaks or water levels, preventing damage.
Dimensions: 3.7L × 2.2W × 9.0H cm; 80 grams.
Product Name: Daytech TY-LD02 Tuya WiFi Smart Water Detector Leak Detector Sump Pump Alarm Level Sensor 2-in-1 Detector with 100dB Adjustable Volume Control Flood Alarm. Supports 2.4GHz Wi-Fi for Homes, Stores, Restaurants, Bathrooms, Bathtubs, Sinks, and More.
