Synco XTALK XMAX Group Communication Headset for Intercom Use
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Ok siya gamitin sa live events, malinaw ang boses kahit medyo maingay sa paligid.
Smart buy para sa production team, nakatipid kami.
Minsan may lag pag marami nakasabay na device.
Minsan nag-drop ang signal pag may wall barrier.
Perfect para sa concerts and big events.
Clear at crisp ang tunog, parang face-to-face ang usapan.
Value for money lalo na kung madalas sa events.
Madaling i-setup, hindi na kailangan ng tech expert.
Weak signal minsan pag nasa basement area.
Worth it para sa presyo, reliable sa malalaking events.
Stable connection, hindi nagpuputol-putol kahit gumagalaw.
Tough build, hindi natitinag kahit nahulog.
Flexible gamitin, pwede indoor or outdoor.
Minsan hirap mag-pair sa unang connect pero ok na after.
Secure fit kahit tumatakbo ka during events.
Ok siya gamitin sa conference, malinaw lahat ng participants.
Joy gamitin, walang static kahit maghapon.
Simple lang gamitin kahit walang manual.
Fast connection kahit walang tech knowledge.
Strong signal kahit nasa kabilang side ng venue.
Medyo pricey pero sulit naman sa quality ng audio.
Medyo weak kapag sobrang layo sa base unit.
Comfortable isuot pero medyo mabigat after ilang oras.
Nice ang design, professional looking.
Sana mas wide pa ang range, limited lang kasi sa ilang meters.
Ideal sa group coordination, lahat clear ang instructions.
Perfect para sa team meetings, malinaw lahat ng naririnig.
Comfortable pero medyo naiinitan tenga after ilang oras.
Minsan nag-freeze yung unit pero nag-recover din.
Maganda battery life, tumagal halos buong araw.
Quick pairing, walang hassle.
The SYNCO Xtalk XMax is a full duplex wireless intercom headset with up to 500 m range, AI dual-mic noise cancellation and 3.5mm audio monitoring, from ₱6,899 per headset at VMI Direct.
What is the difference between the SYNCO XMax and XPro?
Both reach up to 500 m with two external antennas and have 3.5mm SmartFlow monitoring. The XMax adds an AI noise-cancellation chip with a dual-mic algorithm that adjusts to ambient noise in real time, which helps near loud speakers.
How many people can use the SYNCO Xtalk XMax?
Up to 13 team members can talk in one XMax group. With the SYNCO Link signal booster, you can connect more headsets and link separate groups across rooms or floors of a large venue.
- Signal booster: SYNCO Link
- All models: wireless intercom headsets
- Guide: SYNCO Xtalk X vs XPro vs XMax
Product details
- SmartFlow 3.5mm monitoring: Talk to your team while monitoring audio from cameras and recorders, without a second headset.
- 500 m range: Dual external antennas give a stable transmission distance of 500 meters.
- Dual-mic AI noise cancellation: An AI chip analyzes ambient noise in real time and adjusts cancellation depth.
- Up to 13 team members: Expand further with the SYNCO Link signal booster.
- One-press Boost Mode: Frequency switching strengthens the signal against walls, buildings and movement.
Ships nationwide across the Philippines.
Frequently asked questions
What does SmartFlow Sync actually let me do?
Monitor audio from a camera or recorder through the same headset used for team communication, so you do not need a second headset just to check camera sound while staying in the team channel.
What is the actual range?
500 metres, long range suited to large-scale events where crew are spread across a big venue or outdoor location rather than a small room.
Is it suitable for film production?
Yes, the 3.5mm monitoring input specifically suits on-set use where crew need to hear both camera audio and team communication at once.
