V380 Pro E27B 4MP Dome IP Camera Wireless WiFi Auto Tracking CCTV
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
V380 Pro E27B — 4MP WiFi Dome Camera
A wireless dome camera built to auto-track movement across a wide pan-and-tilt range, keeping a moving subject in frame rather than leaving blind spots the way a fixed camera would.
Specifications
- Brand: V380
- Model: E27B
- Resolution: 4MP
- Night vision range: 10–15m (IR & white LED)
- Pan/tilt: 355° pan / 90° tilt
- Connectivity: Wireless 2.4G WiFi
- Storage: TF card, up to 128GB
- Audio: Two-way real-time talk
- Smart features: Auto tracking, humanoid intelligent alert, alarm tone, preset positions, cruise function
- App: V380 Pro (remote viewing via app or smartphone)
Why humanoid alert matters
A basic motion sensor triggers on anything that moves — curtains, pets, passing headlights. Humanoid intelligent alert specifically distinguishes an actual person from other movement, cutting down on the false alarms that make people eventually ignore all notifications from a security camera app.
V380 Pro camera FAQ
How do I set up the V380 Pro camera?
Install the free V380 Pro app on your phone, power on the camera, tap add device and follow the in-app pairing steps. The camera connects to 2.4GHz WiFi only, so if your router broadcasts one combined network, turn on its 2.4GHz band before pairing.
Does the V380 Pro record without internet?
Yes, with a microSD (TF) card of up to 128GB installed it keeps recording locally as long as it has power. You need internet only to view the camera live from your phone or receive alerts.
How does auto tracking work?
When the camera detects movement, it pans and tilts (355° pan, 90° tilt) to keep the subject in frame. You can also save preset positions and set a cruise pattern in the app.
How do I keep it running during a brownout?
Plug both the camera and your WiFi router into a backup source, since remote viewing stops when the router is off. A portable power station runs both quietly indoors for hours.
Related
- All V380 cameras, including the Q8 outdoor pan-tilt model
- CCTV cameras from V380, Xiaomi and Vstarcam
- Doorbells and security alarms
Ships nationwide across the Philippines.
Frequently asked questions
What does auto tracking do on the V380 Pro E27B?
The camera detects movement and rotates to follow it rather than staying fixed. Combined with 355 degrees of pan and 90 degrees of tilt, that means it can follow someone across a room or a shop floor instead of only recording that something passed through frame.
How well does it see at night?
10 to 15 metres using both infrared and white LED illumination. The dual-light design means it can record in full colour with the white LED on, or switch to infrared for discreet monitoring in darkness.
What is humanoid intelligent alert?
It distinguishes people from other movement, so you are notified about a person rather than every passing cat, moth or shifting shadow. That is the difference between useful alerts and turning notifications off after two days.
How much footage can it store?
Up to a 128GB TF card, recorded locally with no subscription needed. How long that lasts depends on resolution and how much movement triggers recording, but it typically covers several days to a couple of weeks before overwriting.
Can I speak through it?
Yes, two-way audio in real time, so you can talk to whoever is in view. Combined with the alarm bell and preset alert voices, it is often used to warn off intruders rather than only to record them.
Will it work during a brownout?
No, not without backup power. The camera and your router both lose power, so recording and app access stop. Running both from a small power station is the only way to keep coverage through an outage.
