

Daytech E-400 Wireless Calling and Pager System
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Daytech E-400 Restaurant Calling System Pager
Have you ever been in a situation where you're ready to order in a restaurant but cannot find the waiter or waitress anywhere? The wireless calling system can solve your problem.
What is a Wireless Calling System?
The wireless calling system is widely used in service areas. It includes a call button for guests and a panel receiver for waiters.
When guests need service, they simply press the button. The desk number appears on the panel, alerting the staff.
Can work with up to 400 call buttons.
Display Features
Displays up to 3 call numbers at once (4-digit numbers from 0000 to 9999), prefixed with letters (e.g., AbCdEF).
System Range & Functionality
- Supports up to 500 meters in open areas; 80–100 meters indoors.
- Can display the last 30 pending calls (rolling display).
- Shows current time and date in standby mode.
- Adjustable ringtone and volume.
- Installation options: desktop or wall-mounted.
Product Parameters
Display Panel
- Working voltage: DC 12V
- Working current: ≤ 1A
- Caller capacity: 400 pagers
- Receive sensitivity: ≥ -105 dBm
- Receiving frequency: 433.92 MHz
- Size: 200 x 130 x 30 mm
- Audio output: 2W
- Weight: 0.52 kg
Call Button
- Waterproof with built-in antenna
- Transmission distance: 300 meters in open areas
- Size: 60 x 20 mm
- Both panel pager and call button are pre-configured
Perfect For
Restaurants, cafés, hospitals, motels, hotels, casinos, and nursing homes.