Bebird Earsight Plus R37R Otoscope Ear Wax Removal Tool by VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
The Bebird EarSight Plus R37R is a camera ear tweezers kit for ₱1,899 with a waterproof, anti-fog HD camera, a soft silicone-coated tip, a depth scale with stopper and 4 types of cleaning tips.
How are the Bebird R37R tweezers different from a scoop?
The R37R uses camera-guided tweezers that grip earwax and lift it out, instead of scraping, which suits people who dislike water or scoops in their ears. You see the tip on your phone as you work.
- 3P waterproof, dustproof, anti-fog camera
- ₱1,899
Does the Bebird R37R prevent going too deep?
Yes. It has a built-in safety scale and a protective stopper to help prevent over-insertion, plus a soft silicone coating. Still go slowly, and see a doctor for ear pain or hearing problems.
- Compare: Bebird R37R vs I35R vs R1 Plus · Bebird I35R · Bebird R1 Plus
Product details
- Bendable camera probe: follows the natural curve of the ear canal so you can see where the tip is.
- 3P waterproof, dustproof, anti-fog HD camera for a clear view.
- Safety scale and protective stopper: help prevent inserting the tip too far. The spiral tip locks in place so it does not fall off.
- Soft silicone coating on the tip.
- Camera tweezers: grip wax and lift it out, useful for larger, firm pieces.
- 4 types of cleaning tips for wet and dry ear wax.
- Ear, nose and throat check kit and a compact travel case.
Use it safely
Ear wax is normal and protects the ear, so clean only when wax is visible near the opening. Stay in the outer ear canal, go slowly and stop if anything hurts. Do not use it on anyone with ear tubes, a perforated eardrum or an ear infection, and see a doctor for pain, discharge, blocked ears or hearing loss. Read our safe-use guide.
1-year warranty. Ships nationwide across the Philippines.
Frequently asked questions
Is it safe to use on myself?
For the outer, visible portion of the ear canal, used gently, yes. Never insert deeply, since the canal is short and the eardrum is delicate. Stop immediately if you feel pain, and do not use it on anyone with ear tubes, a perforated eardrum or a current ear infection.
What does the flexible design actually do?
It bends to follow the natural curve of the ear canal rather than staying rigid, which gives a clearer view of the area rather than forcing a straight tool into a curved space.
Should I be cleaning my ears this often?
Not routinely. Ear wax is protective and ears are largely self-cleaning. Over-cleaning causes dryness and irritation, so use a visual tool like this occasionally rather than as a daily habit.
What am I ordering, the device or accessories?
Check the variation menu. This listing includes both the R37R device and a separate ES Accessories option, so select the device if that is what you need.
When should I see a doctor instead?
For impacted wax, pain, discharge or any hearing loss. This tool is for routine visible cleaning, not for treating a blockage or diagnosing a problem.
