Bebird R1 Plus Wireless Ear Wax Removal Tool with Camera VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
The Bebird R1 Plus is a ₱788 Wi-Fi ear cleaning tool with an 8MP camera, 6 LED lights and a 6-axis gyroscope that streams a live view of your ear to an Android or iPhone app.
How does the Bebird R1 Plus camera work?
It connects to your phone over Wi-Fi and shows a live view from the 3.5 mm camera at the tip, lit by 6 LEDs, so you can see what you are doing instead of cleaning blindly.
- 8MP camera, 20fps
- 180mAh, about 70 min use
Is the Bebird R1 Plus safe to use at home?
Go slowly, keep the tip at the outer ear canal and watch the screen at all times. Stop if you feel pain, and see a doctor for ear pain, blockage or hearing changes instead of using the tool.
- USB-C charging, about 50 min
- Compare: Bebird R37R vs I35R vs R1 Plus · all Bebird ear cameras
Product details
- 6-axis gyroscope: keeps the image upright as you turn the wand, so you know which way you are moving.
- 6 LED lights: light the ear canal for a clear view.
- 8MP camera: sharp images for checking wax before and after cleaning.
- Works with Android and iPhone through the Bebird app.
Specifications
- Model: Bebird R1+
- Material: PC and steel
- Connection: Wi-Fi
- Camera: 8MP, 20fps, 3.5 mm lens
- Gyroscope: 6-axis
- Battery: 180mAh, about 70 min working time
- Charging: USB-C, 5V 0.5A, about 50 min
- Working temperature: -10 to 50°C
1-year warranty. Ships nationwide across the Philippines.
Frequently asked questions
What does the 6-axis gyroscope actually help with?
It tracks the tool's orientation precisely, which keeps the camera view stable as you move it, rather than the image jumping around with every small hand movement.
Is it safe to use?
For the visible outer ear canal, used gently, yes. Never insert deeply, stop if you feel pain, and avoid use with ear tubes, a perforated eardrum or a current infection.
What is the ear sticker for?
It holds the tool in a stable, comfortable position against the ear during a home inspection, rather than needing to hold everything freehand while also watching the phone screen.
Is it wireless?
Yes, it connects to a phone without a cable, which makes it easier to angle and position compared with a wired otoscope.
What am I ordering from this listing?
Check the variation menu. It includes the R1 Plus device in White or Black, plus a separate accessories option, so select the colour you want if you need the actual device.
