XTUGA BM6 6 Channel Audio Mixer USB Portable with EQ
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
XTUGA BM6 6-Channel Audio Mixer
A compact USB-powered 6-channel mixer, drawing power directly from a PC, power bank, or AC/DC adapter without needing a separate outlet.
Key features
- Smart audio chip: High-quality processing restores real sound and provides better noise control
- Input controls: Gain and high/low sound adjustment on each channel
- 48V phantom power: Built in, supports condenser microphones directly
- Playback: HD headset output, MP3 player, and integrated sound card
- Live broadcast: 3.5mm wired connection links your phone directly to the mixer
- Flexible power: Three power supply methods for indoor and outdoor use
- Wireless Bluetooth: Compatible with smart devices
Specifications
- Model: XTUGA BM6
- Color: Black & green
- Package size: 26.5 x 22.5 x 8.5cm
- Package weight: 920g
What's in the box
- 1 x Mixer
- 1 x USB cable
- 1 x Charger
- 1 x User manual
Ships nationwide across the Philippines.
Frequently asked questions
Does the XTUGA BM6 need its own power supply?
No. It runs on USB power directly from a PC, so no separate adapter is needed. It also works from a power bank, USB source or AC/DC adapter, which makes it genuinely portable for location recording and live streaming.
Can I use a condenser microphone with it?
Yes. It has built-in 48V phantom power, which condenser microphones require to operate. Dynamic microphones do not need it and are unaffected, so you can mix both types on the same board.
What controls does it have per channel?
Input gain plus high and low frequency adjustment. Gain sets the signal level coming in, which is the single most important control for clean sound. Setting gain correctly matters far more than any EQ afterwards.
Can I monitor while recording?
Yes, through the high-definition headset output. Monitoring while you record is what lets you catch problems as they happen rather than discovering them in playback.
Is it suitable for live streaming?
Yes. USB connection to a computer, phantom power for a condenser mic, MP3 playback and headphone monitoring cover what a streaming setup needs. The compact size also suits a desk where a full-size mixer would not fit.
How does it compare to the AM6?
Both are 6-channel USB mixers with 48V phantom power. The BM6 emphasises portability and USB bus power. Compare the specific input and effect options on each product page against what your setup needs.
