Qualitell D1 D2 D3 18W Waterproof Bug Zapper Lamp
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
An 18W electric bug zapper lamp with a 4200V high-voltage grid, killing mosquitoes and flying insects on contact rather than repelling them with scent or chemicals — available in three sizes (D1, D2, D3) to match different room or outdoor space sizes.
Key features
- Sturdy, durable, fireproof outer casing
- Grid design that avoids accidental contact
- Safe around kids and pets when used as directed
- Short circuit protection built in
- Waterproof rating IPX6
D3 specifications
- Material: ABS
- Net weight: 830g
- Power: 18W
- High-voltage output: 4200V
- Color: Black
- Package size: 165 x 156 x 288mm
D2 specifications
- Material: ABS
- Net weight: 720g
- Power: 18W
- High-voltage output: 4200V
- Color: Black
- Package size: 165 x 102 x 325mm
D1
The compact model in the D-series lineup, sharing the same 18W / 4200V core specification as D2 and D3 in a smaller footprint suited to tighter spaces.
Worth knowing before you buy
The three models differ mainly in physical size and weight, not core zapping power — pick D1 for a small room, D2 for a mid-size space, and D3 for the largest coverage area.
Ships nationwide across the Philippines.
Frequently asked questions
Which model should I choose, D1, D2 or D3?
Check the specific differences on the listing for each variant, since Qualitell sells this lamp across three model numbers. All three share the core 18W, 4200V, IPX6 waterproof design.
Is it safe around kids and pets?
It has a sturdy, fireproof outer casing built to avoid accidental contact with the high-voltage grid inside, plus short circuit protection. Even so, position it away from where children and pets play rather than relying on the casing alone.
Can I use it outdoors?
Yes, it is IPX6 waterproof, rated for heavy rain and splashing, which suits mounting on a covered porch or outdoor area rather than only indoor use.
Where should I place it for best results?
Away from where people sit, in a space that is otherwise dark so the lamp is the brightest thing present. Placing it beside seating draws insects toward you rather than away.
How heavy is it?
830 grams net weight, substantial enough to mount securely rather than a lightweight unit that shifts in wind or vibration.
