XTUGA UH01 Dual Channel UHF Wireless Microphone Set Metal Body with Reverb
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
The XTUGA UH01 is a dual-channel UHF wireless microphone system with built-in echo and reverb, housed in a full metal body and paired with a mini portable receiver that plugs straight into a 6.35mm input.
Key Features
- Two channels — two handheld mics operate together for duets, hosting or interviews
- Built-in reverb and echo adjusted on the mic itself, with no external mixer needed
- Full metal construction on both the microphones and the receiver
- Mini portable receiver with a 6.35mm (1/4in) plug — connects directly to amplifiers, speakers, mixers and karaoke machines
- UHF transmission for a more stable signal and less interference than VHF systems
- Universal plug-and-play setup, no drivers or app
Good For
Karaoke and home KTV, small events, church services, classrooms, conferences and mobile PA setups.
Good to Know
The receiver terminates in 6.35mm. If your speaker or interface takes 3.5mm or XLR, you will need an adapter.
Covered by a 1-year warranty and shipped nationwide across the Philippines.
Frequently asked questions
Can two people sing at once?
Yes, two channels let both handheld mics operate together, suited to duets or two speakers sharing a session.
What does the built-in echo and reverb add?
A small amount of natural-sounding space applied directly at the receiver, making vocals sound fuller through a speaker without needing separate effects processing.
How does the receiver connect?
A mini portable receiver plugs straight into a 6.35mm input, so it works directly with amplifiers and speakers using that standard connector.
How durable is the build?
Full metal body construction, more resistant to drops and knocks than a plastic-bodied system, suited to being passed between singers at a party or event.
