XTUGA MH400 micro sound mixer - VMIDirect Low-Noise 4CH
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Overall okay, worth sa price.
Sana may more advanced options for pros.
Okay lang, walang masyadong wow factor.
Solid sound for home and small events.
Love yung compact size and clear sound.
Sound okay lang, di super clear.
Very good value for money, functional.
Medyo disappointing sa performance, expected more.
Room for improvement sa features.
Gusto ko siya, clear sound and easy gamitin.
Medyo minsan nahuhulog signal sa wireless.
Perfect sa mga small podcasts or voice recordings.
Portable and lightweight, easy dalhin.
Build quality solid, feels durable kahit maliit.
Medyo may echo minsan sa output.
Ang dami ng features sa maliit na mixer na to, very handy.
Hindi siya ideal for professional studios.
May konting hiss minsan sa background.
Very good value for money, functional.
May konting buzz minsan, manageable naman.
Sound very clear, kahit small output lang.
Konting delay minsan kapag live recording.
Maliit pero kaya nya i-handle multiple inputs well.
Super easy i-set up kahit first timer ka.
XTUGA MH400 Ultra-Compact Low Noise 4-Channel Line Mixer
Despite its tiny size, the MH400 packs real mixing power — ultra low-noise operational amplifiers deliver the same sonic quality as its much larger siblings, at all output levels.
Why a mini mixer is useful
The MH400 shines as a sub-mixer — if your main mixer is out of channels and you need to add 3 more keyboards to a mix, connect them to the MH400, dial in the blend, and send its single output to one input on your main mixer.
Key features
- Collects sound from multiple sources (guitars, bass, keyboards) into one monitoring point
- Simple, independent controls per channel
- Suited to audio amplification for computers and musical instruments
Specifications
- Line input: 6.3mm mono interface
- Impedance: At least 4.7kΩ
- Maximum input level: +16dBu
What's in the box
- 1 x Mixer
- 1 x Power adapter
- 1 x User manual
- 1 x 1/4" TS audio cable
Ships nationwide across the Philippines.
Frequently asked questions
What does ultra low-noise actually mean?
The internal amplifiers add less hiss and self-noise to the signal than typical budget mixers, which matters most when combining multiple sources or pushing gain higher, where noise would otherwise become audible.
Is it big enough to be practical?
It is ultra-compact by design, trading some physical footprint for genuine sonic quality rather than the usual compromise of small size meaning lower audio quality.
How many inputs does it have?
4 line-level channels, suited to combining a handful of line sources such as keyboards, playback devices or other mixers rather than microphone-level inputs directly.
Is this a line mixer or does it accept microphones?
It is a line mixer specifically, designed for line-level signals. Check whether it has microphone preamps built in before connecting a mic directly, since line inputs expect a stronger signal than a bare microphone produces.
