XTUGA lapel mic system for camera - Dual Mic VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
The XTUGA CM4 is a dual-channel wireless lavalier microphone system on the UHF band, with 30 selectable channels in the 520–580MHz range for interference-free operation and a working range up to 50m (164ft).
Key features
- High-definition lavalier mics with a clip design for easy attachment to clothing, moving freely without losing signal
- Camera-ready: mounts to any camera's mic bracket via the included shoe mount
- Phone-ready: wireless recording for mobile video and interviews
- Two 3.5mm cables included, connecting to laptops, PCs, DSLRs, or amplifiers
Specifications
Receiver
- Dimensions: 110 x 65 x 25mm
- Power supply: 3V
- Power consumption: 100mA
- Battery life: 5 hours
Transmitter
- Carrier frequency power: 30mW
- Working time: 5 hours
- Dimensions: 110 x 65 x 25mm
- FM points: 30
- Antenna: Flexible
- Audio input: 3.5mm mini jack
What's in the box (CM4, 2 transmitters)
- 2 x Transmitter
- 1 x Receiver
- 2 x Lavalier microphone
- 1 x Camera shoe mount
- 2 x 3.5mm cable
- 3 x Bodypack clips
- 1 x User manual
Ships nationwide across the Philippines.
Frequently asked questions
How many people can use it at once?
Two, since it is a dual lapel mic system, suited to interviews, duets or a host plus a guest speaking at the same time.
What does it connect to?
Cameras, typically through a standard 3.5mm or XLR input depending on the receiver. Check the specific connector against your camera before your first shoot.
How far is the range?
Check the current listing for the specific figure, since dual lapel systems vary in stated range by model and antenna design.
Do I need a mixer?
The receiver typically connects directly to a camera or recorder, so a mixer is not required for a simple two-person interview setup.
