XTUGA lapel mic system for camera - Dual Mic VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
New Wireless microphone system with powerful and stable signals, using UHF frequency band, With 30 selectable channels in the 520-580MHz frequency range, for interference-free operation, wireless range up to 50m(164ft).
Adopting high-definition sound lavalier microphone, Lapel clips design for attaching them to clothes, which make it easy for you to move. Signal is transmitted stably, giving you a great sound effect.
For Camera
Interview and Recording Performance
It can be easily fixed on any microphone bracket for audio access, perfect fit into the camera providing the best performance.
For Phone
Wireless microphones make mobile recording more convenient, presenting the authenticity of vocals in recorded movies
Bodypack Transmitter
Bodypack Receiver
Equipped with Audio cables
Receiver with 3.5mm Interface
Comes with two 3.5mm cable, it can work with your Laptop/ PC/ DSLR/ Camera/ Amplifier.
Device Compatible
Products a wide range recording equipment
Small size, easy to carry and store, convenient to use and with good performance. Compact size, lightweight, easy to carry, it is a convenient handle and portable.
Support Multiple Devices
This system is a perfect fit for computer/smart phone recording, DSLR videography, field recording and interviews, broadcast TV, ENG, providing dependable audio broadcasting and recording.
Working Distance up to 164ft (50meters)
Noise reduction and clear microphone, high sensitivity, good sound quality, suitable for small environments.
Receiver
Dimension：110x65x25mm
Power Supply：3V
Power Consumption：100mA
Battery Life：5 hours
Transmitter
Carrier Frequency Power：30mw
Working Time：5 hours
Dimension：110x65x25mm
FM point：30
Antenna: Flexible
Audio input connector: 3.5mm mini jack
CM4 with 2 transmitters
Package List:
2 * Transmitter
1 * Receiver
