Xtuga G-26 Six Antennas 800m True Diversity Wireless Microphone System
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Xtuga G-26 Wireless Microphone System
Xtuga G-26 Six Antennas 800m Effective Distance True Diversity Receiving Wireless Microphone System — Ideal for professional recording, home KTV, interviews, churches, teaching, outdoor speeches, performances, karaoke, and more.
Key Features
- True diversity, 2-channel wireless handheld microphone system
- 800 meters maximum receiving distance
- 200 sets of systems can be used simultaneously without interference
- Each microphone has 200 selectable frequency points
- Three advanced technologies: frequency scanning, digital pilot, and diversity receiving
Technical Specifications
- Brand: Xtuga
- Model: G-26
- Material: Metal, ABS
- Polar Pattern: Cardioid
- Sensitivity: 95-67 dBm
- Selectable Frequencies: 200
- Frequency Stability: ±30 ppm
- Dynamic Range: >70 dB
- Distortion Rate: <0.5%
- Channels: Dual
- Type: Wireless Professional Microphone
- RF Power Output: >13 dBm
- Signal-to-Noise Ratio: 30 dB S/N at 3μV
- Frequency Response: 75Hz–12KHz
Packaging & Delivery
- Units per Sale: Single item
- Package Dimensions: 54 × 38 × 8 cm
- Gross Weight: 3.2 kg
Summary
The Xtuga G-26 offers stable, long-range wireless performance with professional-grade audio fidelity, perfect for any serious application—indoors or outdoors.
Frequently asked questions
How far does the XTUGA G-26 reach?
Up to 800 metres maximum receiving distance, using six antennas with true diversity reception. That is far beyond a typical stage system and suits large outdoor venues, processions and events spread across a wide area.
What does true diversity actually mean?
The receiver uses multiple antennas and continuously switches to whichever is receiving the strongest signal. That prevents the dropouts that occur when a performer moves and one antenna loses line of sight, which is the most common failure with cheaper wireless systems.
Can several systems run in the same venue?
Yes, up to 200 sets simultaneously without interference, with each microphone offering 200 selectable frequency points. That capacity matters for conferences and multi-stage events where many wireless systems operate together.
How many microphones does it include?
It is a 2-channel system with handheld microphones, so two people can speak or sing at once on separate channels.
What is it best suited for?
Professional recording, home KTV, interviews, churches, teaching, outdoor speeches, performances and karaoke. The long range and frequency capacity make it a step above systems designed for a single small room.
Will 800 metres work in practice?
That figure assumes clear line of sight with nothing in between. Buildings, crowds and other radio equipment all reduce it substantially. Treat it as headroom for a large venue rather than a guarantee at that distance.
