XTUGA AM4 Bluetooth audio mixer 4-Channel USB VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
very nice... low noise...
Parang may mga scratches 'yung unit na na-receive ko. Di ko sure kung bago ba talaga 'to.
Hindi ko pa na-test, pero sabi ng friend ko na may ganito, maganda daw. Sana nga.
Grabe, super solid nitong mixer! Perfect for my live streaming setup. Ang linaw ng tunog at ang dali i-setup. Highly recommended!
No more echo, no more muffled voice. Ang linaw ng tunog ko sa online meetings.
Na-receive ko agad 'yung mixer. Okay naman 'yung tunog. Minsan may konting hum pero usually 'pag maraming gadgets nakasaksak. All in all, goods na goods.
Sobrang convenient 'pag nag-i-interview ako. Hindi ko na kailangan ng boom mic. Ang linaw ng audio.
Akala ko may battery na siya, wala pala. Sana sinabi sa description.
Medyo disappointed ako. Minsan nawawala 'yung Bluetooth connection kahit malapit lang ako. Sayang, sana mas stable. Pero 'yung sound quality, okay naman.
May konting static. Not for professional use siguro. Pero for beginners, pwede na.
Umorder ako kahapon, dumating na today! Ang bilis! Ang ganda pa ng product.
Ang ganda ng sound quality. Hindi ako nagsisi sa pagbili.
Medyo malaki 'yung adapter kaya mahirap dalhin sa gigs. Sana mas compact siya.
Super happy ako dito! Perfect para sa small home studio ko. Ang ganda ng 48V phantom power, gumana agad 'yung condenser mic ko.
Ginamit ko sa isang project para sa client ko. Nagustuhan niya 'yung audio quality.
Ilang beses ko na ni-try pero ayaw mag-connect sa DSLR camera ko. Sayang.
Nag-try ako mag-record, medyo mahina 'yung output. Kailangan ko pa i-boost sa software. Siguro pang-live lang talaga siya.
Nakita ko lang sa Lazada pero hindi ko alam na ang dami palang channels na pwedeng piliin. Very useful 'to.
Kung naghahanap ka ng budget-friendly na mixer, eto na 'yun! Ang ganda ng build, hindi mukhang cheap. Ginamit ko sa karaoke, ang ganda ng reverb!
Ang hirap intindihin ng manual. Kailangan ko pa maghanap ng videos sa YouTube para malaman kung paano gamitin.
Gumagana naman siya. Simple lang ang design, madaling i-setup. Ok naman yung sound, walang masyadong static.
Napakaganda ng quality, sobrang linaw ng tunog. Malaking tulong sa mga recording ko.
Napansin ko lang, parang maluwag na 'yung ibang knobs after a few weeks. Sana tumagal pa.
Super happy ako! Ang ganda ng quality, lalo na 'yung sound.
Ilang beses na akong nag-try, pero hindi gumagana 'yung USB port. Hindi na-recognize ng computer ko. Baka defective 'yung nakuha ko. Need ko pa i-return.
Kulang 'yung 4 channels para sa setup ko. Sayang. Sana may 6 channel version sila.
Ang laking tulong nito sa podcasting! Hindi ko na kailangan mag-alala sa audio quality. Ang dali pa ikabit sa laptop. Super convenient.
Sa loob pa lang ng bahay ko na-test. Ok naman 'yung tunog. Sana ganun din sa labas.
Mali 'yung na-deliver na unit, AM6 imbes na AM4. Sana ma-palitan.
Wala akong technical know-how pero ang dali niya gamitin. Just read the manual and you're good to go.
Ginagamit ko 'to sa mga recording projects ko. So far, wala pa akong na-encounter na problem. Solid 'yung build at ang bilis ng USB connection.
May konting feedback sound 'pag malapit 'yung mic sa speaker. Kailangan pa siguro ng onting adjustment sa settings. Pero for its price, okay na siya.
Nakita ko sa ibang store, mas mura 'yung same product. Sana nag-check muna ako.
Hindi ako makapaniwala sa quality. Parang professional mixing console na ang tunog ng mga videos ko. Ang galing ng EQ!
XTUGA AM4 4 Channels Audio Mixer
AM4 4-channel mixing console and monitor paths plus effects processor with two mono channels and one stereo tape channel. AUX-bus main channel output,
One AUX output and backtrack, 2-band EQ for each input channel, Built-in reverb.
The mixer is small and light weight, can be directly connected to the PC’s USB to power supply directly, no need extra power required, you can use mobile power, USB or AC/DC adapter to power supply too.
Connection
Mobile phone Bluetooth wireless connection to listen to sing/network live karaoke
This wireless audio mixer USB interface mixer sound board is compatible w/ Bluetooth and works w/ smartphone, tablet, laptop, pc w/ simple hassle-free pairing. Wirelessly stream music like from your device directly to your mix.
48V Phantom Power
Full support Condenser Microphone
How to use AM4
For the reliable power source, the stage/studio sound mixing console features a 48V phantom power supply.Wireless audio mixer has ultra-low noise design with high headroom and exquisite plastic chassis. Mixer sound board perfect for both beginners /professional.
Record by Computer
U-Disk Record
Bluetooth
Product list
