XTUGA RW2090 Wireless In Ear Monitor System for Musicians VMI
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Customer Reviews
Wala akong problema sa performance, kaso ang laki. Not portable.
Ginagamit namin sa recording studio, walang problema.
Nagustuhan ko talaga. Matibay at reliable.
Ang linaw ng boses pag ginamit. Hindi tunog lata. Satisfied buyer.
Minsan may random disconnect. Nakaka-frustrate.
Product details of XTUGA RW2090 UHF Wireless In Ear Monitor System SR2050 Type 2 Channel Transmitter With 4 Bodypack Receiver, Support Bluetooth/USB Playback, Professional Used for DJ, Concert, Stage Performance Music Monitoring
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Whole metal UHF wireless in ear monitor system
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Infrared matching frequency
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Support Bluetooth /USB connection
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Bodypack receivers with one-click mute function
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Low battery remind of bodypack receivers
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LCD display shows clear working status
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Have a mount in the both side of the machine, easy to setup
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Digital tone key locking technology to avoid possible interference
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Effective distance: 100M
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Audio Output: Mono
Description:
UHF WIRELESS IN EAR MONITOR SYSTEM: UHF band Phase lock PLL, improved comprehensive performance, anti-frequency drop, anti-series frequency. Frequency range: 550.1-599.85 Mhz. It is preset with two sets of signal channels, totaling 200 frequencies. Adopting high-frequency transmission technology, it has good anti-interference and stability, improves signal-to-noise ratio and dynamic range, making the output sound source closer to the original sound.
USED IN STAGE PERFORMANCE AND SOUND BROADCAST: Built-in Limiter circuitry eliminating distortion under excessive input levels. Front panel 1/4-inch stereo monitoring has the headphone jack. Used in stage, it can replace traditional complex sound monitoring equipment, achieve admirable listening effect.
EASY TO USE: 2090 wireless in-ear monitoring system uses infrared frequency matching. In addition, Bluetooth/USB connection is also supported. The receiver has a one-click mute function for easier use. ( USB connection only supports reading MP3 format. )
FASHIONABLE APPERANCE DESIGN: Elegant liquid crystal display panel and LCD display low-battery indicator on the receiver. With power and RF receiving indicator lamp. It using two AA batteries and efficient power circuit, long service time. Made of whole metal for transmitter. The metal housing makes it sturdy and durable.
LONG TRANSMISSION DISTANCE: RW2090 in ear monitor and receiver system offers tabletop stage monitoring with a wireless range of up to 100M. Also improve the signal-to-noise ratio of the dynamic range so that the system has the best anti-interference to show the perfect original sound again.
Specification:
Transmitter:
Chassis material: metal panel and chassis
Oscillation mode: PLL phase locked frequency synthesis
Frequency band width: UHF 550.1-599.850MHz
Frequency width: 250KHz
RF stability: ± 0.005%
Preset frequency band: 200 sets of channels are preset, with 2 zones set separately
Operation method: infrared code matching
Maximum offset: ± 48KHz
Comprehensive frequency response: 50Hz-15KHz ±3dB
Harmonic radiation: <4nW
Audio input: XLR φ6.35mm composite socket
Audio output: φ6.35mm socket
Earphone output: φ6.35mm stereo socket with adjustable volume
Earphone load impedance: ≥16Ω
Power supply: 12V/250mA
Antenna: TNC socket (50 Ω)
Receiver:
Oscillation mode: PLL phase locked frequency synthesis
RF stability: ± 0.005%
Operation method: infrared code matching
Sensitivity: Offset=25KHz, when inputting 7dBuV, S/N > 78dB
Maximum offset: ± 48KHz
Comprehensive S/N ratio: > 94dB (1KHz-A)
Comprehensive T.H.D: < 3% @ 1KHz
Comprehensive frequency response: 80Hz-15KHz ± 3dB
Output power (32 Ω): 2x35mW@1KHz
Earphone load impedance: ≥16Ω
Audio output: φ3.5mm stereo headphone socket
Volume adjustment: Adjust the top knob
Power supply: 3V/150mA
