Tronsmart Sounfii R4 Wireless Earphones Bluetooth 5.3 Quad-Mic Noise Canceling
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Tronsmart Sounfii R4 ENC Earphones
- Crystal Clear Call: Featured with quad-mic call noise cancellation, Sounfii R4 offers exceptional call clarity even in bustling environments.
- Balanced Sound: 12mm composite titanium driver delivers well-balanced sound with deep bass for optimal listening.
- Peerless Design: Inspired by the mysteries of space, Sounfii R4 boasts a futuristic design crafted to captivate both the eyes and ears.
- Comfortable Fit: Ergonomic design and customizable ear tips ensure a comfortable and secure fit whether on workouts or long-haul flights.
- Extended Playtime: Built-in 400mAh battery ensures up to 28 hours of continuous music vibe, providing uninterrupted enjoyment of favorite tunes on the go.
- Smart Touch Control: Access all functions effortlessly, activating voice assistants via simple touch.
Specifications
- Model: Tronsmart Sounfii R4
- Bluetooth version: 5.3
- Driver: 12mm composite titanium
- Microphones: Quad-mic with ENC noise cancellation
- Battery: 400mAh, up to 28 hours total playtime with case
Ships nationwide across the Philippines.
Frequently asked questions
What does quad-mic noise cancelling actually do?
Four microphones work together to isolate your voice from background noise during calls, which is considerably more effective than the single or dual mic setups on cheaper earbuds, particularly in windy or noisy environments.
How is this different from active noise cancellation for listening?
Quad-mic noise cancelling here is focused on call clarity, filtering background noise from your voice so the other person hears you clearly. Check the listing separately for whether it also includes ANC for music listening, which is a different feature.
What Bluetooth version does it use?
5.3, which gives a more stable connection and better power efficiency than older Bluetooth versions, so pairing is faster and the connection drops less often.
Is it good for calls specifically?
Yes, that is the R4's main strength, with the quad-mic array built specifically to keep your voice clear on calls rather than only optimising for music playback.
Does it come with a charging case?
Check the listing for case details, since true wireless earbuds typically include a charging case that extends total battery life well beyond the earbuds alone.
