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Synco XTALK XPRO 2 Wireless Communication Headset for Events
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₱5,599.00
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₱5,599.00
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RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Product description
About this item
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Expanded Team Communication to 500M Distance: Two high-gain external antennas greatly boost the transmission signal of XPro headsets, delivering a 500m reliable connection range between you and your crew. Instant response backlink ensures there's no need for long-distance movement while waiting for the system to reconnect. Its strong anti-interference capability is ideal for complex and large events with hundreds or thousands of guests. Whether for film shooting, sports events, company holiday parties, industry conferences, or professional seminars, we’ve got you covered!
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Experience Enhancing 2.0 AEC Spanning from 150Hz to 7kHz: Xtalk XPRO features advanced AEC technology, eliminating echoes, reverberation, and unnecessary ambient noise. Even in noisy environments, it ensures clear voice recognition, guaranteeing precise and accurate conversations. Elevate your communication with Xtalk XPRO, activating noise reduction with just one click to eliminate background noise distractions.
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Supercharge the Signal with Boost Mode: The breakthrough Boost Mode feature by SYNCO allows for intelligent spectrum switching at the click of a button. Signals are instantly multiplied, effectively enhancing communication quality. Say goodbye to weak signals, through-wall communication issues, and complex signal interferences—elevating team call quality to the next level.
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Selectable Master for Communication Flexibility: Elevate group communication dynamics with SYNCO's groundbreaking Master Free Algorithm, which allows any headset to be designated as the master device, ensuring uninterrupted sessions without battery concerns. Assemble a group of 2 to 13 people for seamless team discussions.
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SmartFlow Sync with Unique 3.5mm Real-time Monitoring: Unleash the power of real-time monitoring and wired headset functionality in one! Seamlessly communicate with your team while monitoring audio from devices like cameras and recorders, eliminating the need for an additional headset. Perfect for field control personnel managing the shooting process, including on-set commanders, directors, and supervisors.
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Unique One-Button Remote Muting Function: The dominant mode mirrors the "Mute All Remotes" feature used in live-streaming sessions. To enhance communication and professionalism, the Master now possesses a powerful one-button control to mute all remotes instantly during disruptive conversations, ensuring undivided attention on the Master's dialogue.
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Connect All Day with Rechargeable and Replaceable Batteries: With a low-power design and powered by rechargeable and replaceable batteries, Xtalk XPRO ensures up to 24 hours of continuous use. A two-slot charging station boosts charging efficiency, keeping you connected and communicative throughout the day with a reliable battery system.
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Optimized Portability and Durability for On-The-Go: Crafted from lightweight ABS materials and smooth leather, the Xtalk XPRO weighs just 188g (6oz) with the battery included, ensuring comfort during extended use. The upgraded over-ear leather cushion fits snugly for enhanced stability and comfort, making it ideal for demanding work environments.
