VMI DIRECT LeGrow Smart Indoor Planter with Humidifier - 2 Plant Pots, 1 Humidifier, 1 Water Holding
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
A smart planter and humidifier combo that addresses the number-one reason indoor plants die — lack of consistent moisture — by keeping the air around your plant humid without daily watering guesswork.
Key features
- Built-in humidifier keeps moisture levels up, easing dry-skin discomfort from indoor heating or air-conditioning too
- Quick charge 3.0 technology delivers 3 hours of runtime from just 5 minutes of charging, and works as a backup power bank for phones and tablets
- Stackable, modular design — combine multiple pots to build out a larger indoor garden setup over time
- No messy soil transfers or leaky trays; the patented pot and base tray system keeps things contained
What's in the box
- 2 x Plant pots
- 1 x Environmental humidifier
- 1 x Water holding base tray
- 1 x Low voltage charger
Plants not included. Ships nationwide across the Philippines.
Frequently asked questions
Why do indoor plants need extra humidity?
Lack of moisture is the leading cause of indoor plants dying, particularly in air-conditioned offices and homes where ambient humidity is lower than plants need. The built-in humidifier addresses that directly rather than relying on manual misting.
Is this good for someone with dry skin?
Yes, that is one of its stated benefits, since increasing room humidity for plant health also helps with the dry air that affects skin in air-conditioned spaces.
What comes in the kit?
2 plant pots, 1 humidifier and 1 water holding component, a complete starter setup rather than needing to source pots and humidification separately.
Do I need to refill it often?
Check the specific water reservoir capacity and runtime on the listing, since refill frequency depends on tank size and how continuously the humidifier runs.
