








XTUGA KX821 UHF Wireless Saxophone Microphone System VMI
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Product details of XTUGA KX821 Professional UHF Wireless Saxophone Microphone, Rechargeable Wireless Instrument Microphone with 16 Frequency Points, for Saxophone/Trumpet/Trombone/Clarinet
- Wireless microphone designed for Musical Instruments. It is suitable for saxophone, clarinet, trumpet and trombone.
- The microphone uses cardioid pickup to more accurately record the sound of the instrument.
- Microphone with shock-proof clip, 360-degree rotation, easy to use.
- The battery can be used for up to 6 hours, and the charging time can be 1-2 hours.
- The transmitter and receiver have efficient, delay-free transmission with a receiving distance of about 20 meters.
- The receiver has 16 selected frequency points to avoid signal interference.
- Plug and play, compatible with professional audio systems, mixers and amplifiers.
Description:
UHF WIRELESS MICROPHONE: UHF latest wireless technology, stable signal, no delay, no interference signal. Transmission distance up to 20M.
HIGH-SENSITIVITY PICKUP SOUND: The microphone uses cardioid pickup to more accurately record the sound of the instrument. The receiver has 16 selected frequency points to avoid signal interference.
PLUG AND PLAY: 360-degree rotatable silicone shock-proof clip and retaining clip make it easy to fix on instruments. It can effectively reduce noise.
LONG BATTERY LIFE: Built-in 800mAh rechargeable battery, The battery can be used for up to 6 hours, and the charging time can be 1-2 hours.
WIDE APPLICATION: KX821 UHF wireless instrument microphone compatible with amplifier, speaker system etc. Apply for concerts, band performances, personal exercises, band exercises. It is suitable for all kinds of brass instruments such as trumpet, saxophone, clarinet, trombone.