NIIMBOT B18 Thermal Transfer Label And Cable Sticker Roll With Carbon Ribbon
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
B18 Label Maker Ribbon: It is only compatible with Niimbot B18 thermal label maker as ribbon replacement. Please install the ribbon according to the prompts.
Colour Label Making: The B18 ribbon has various colours to choose from, you can use them to print black, red or blue texts on your B18 labels. There are various colours of B18 label paper to match with this ribbon to make your label more outstanding. These ribbons are a good match with clear labels, white labels and cable labels.
High-Quality Material: Resin-based ribbon, it can print text, logo, QR-code, barcode, and symbols more clearly. Used for labels in various harsh environments, wear-resistant, waterproof, oil-proof, high-low temperature, non-fading, long-lasting, and easy-to-use. It is 16m long and can print at least two rolls of B18 label paper.
For Indoor and Outdoor Labels: As high-quality material, it is a good choice whether it is used for a household item classification, office, retail, store, cable or outdoor labelling.
Note: For the text of the label can be seen clearly, please do not use the same or similar colour ribbon and label paper to match. If you don't know how to choose the B18 ribbon and tape, please contact us and we will give you a better suggestion.
- Only for NIIMBOT B18 label printer.
- Lasting Durable-PET material, Waterproof, oil-proof, tearproof and leave no trace, BPA-free, high and low temperature resistance. Generally, it can be stored for 8-10 years.
- Colorful Creative Labels- Ribbon and label paper are installed independently. Different colors of carbon ribbons match different colors of label paper to meet your colorful label.
- Compatible-only for NIIMBOT B18 label maker. Ideal for price tags, office documents, equipment identification, cable identification, food date marking and other freezing applications.
- Notice-the sticker label inside of the roll contains the printed sensor chip, used to identify label paper size, Please do not tear it, otherwise it will affect the printing effect.