TESSAN TS PS02AUS Flat Plug Extension Cord Power Strip with USB Ports Ultra-thin Design Universal Compatibility Travel-friendly Surge Protection
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
About this item
11 in 1 Power Strip: This flat power strip could turn 1 socket into 8 widely spaced outlets and 3 USB (1 USB C), can charge 11 big plugs simultaneously without blocking, keep your desktop organized; You can use it in any indoor place such as home, office and dorm room
6 FT Flat Extension Cord: With only 0.31 in ultra thin flat head design, flat plug power strip can easily fit in tight spots and hide behind sofa, bed, nightstand or other furniture; 45° right angle design create an extra space for other plug below without blocking
USB C Power Strip: Dual USB A ports features 2.4A, the USB C port features 3A; 2 types of USB ports that can detect charged devices and deliver optimal charging speed, TESSAN surge protector gives you more charging options; idea for USB devices like cell phone, tablet, earphone, etc
1080J Surge Protector Power Strip: Equipped with overload protection, short-circuit protection, over-current protection, and etc; Reliable on/ off switch can automatically shut off and protect your expensive electronics, providing you with a safe and reliable charging environment
Wall Mountable Design: 4 mounting holes design allow this white extension cord securely installed in various applications, such as workbenches, wall mounts, floor mounts, under counters and more; TESSAN surge protector has 4 rubber feet at the bottom efficiently keeps it from slipping and sliding
Specifications
Model: TESSAN TS PS02AUS Flat Plug Extension Cord Power Strip
Outlets: 8 × AC outlets
USB Ports: 3 total (2 × USB‑C, 1 × USB‑A)
Cord Length: 5 ft (≈1.5 m)
Plug Design: Ultra‑thin flat plug (0.35 in), right‑angle design
Nominal Power: 1250 W (Max 250 V, 10 A)
Input Voltage: 100–250 V AC, 50/60 Hz
USB‑A Output: 5 V / 2.4 A
USB‑C Output: 5 V / 3.0 A
Total USB Output: 15 W max
Safety Features: Grounded plug, anti‑slip rubber base, cruise‑ship compliant (no surge protection)
Frequently asked questions
How many devices can it power at once?
11: 8 AC outlets and 3 USB ports including one USB-C, spaced widely enough that large plugs do not block adjacent sockets.
Will it fit in a tight space?
Yes, the 0.31 inch ultra-thin flat plug sits close to the wall, and the 6ft cord suits a desk or entertainment setup without excess slack.
Is it suitable for a dorm room?
Yes, that is one of its stated uses alongside home and office, where keeping a desktop organised with widely spaced outlets matters in a small space.
Does it have surge protection?
Check the current listing for confirmation, since Tessan's flat-plug range includes both surge-protected and non-protected models.
