Tessan TPS05-US 11 Outlet Surge Protector Power Strip
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
About this item
- Flat Outlet Extension Cord: With only 0.35 in ultra thin flat head design, much thinner than traditional plugs, can easily fit in tight spots and hide behind sofa, bed, nightstand or other furniture, sitting flush against the wall completely; 10 ft flat cord is thin enough to run along the wall, floor or under carpet that would lay flat and not cause a bulge. Protect your family from tripping, makes sweeping and mopping easier.
- Power Strip With USB C Ports: This power strip surge protector tower has 4 USB ports, dual USB-A ports features 2.4A, the USB C ports can charge up to 3A, Total output 4.5A; 2 types of USB ports meet multiport charging demands on your desktop, nightstand, office desk, dorm room or any place with limited socket, giving you a neat and tidy place; Ideal for cell phone, tablet, laptop, camera, smart watch, etc.
- 12 in 1 Tower Power Strip: 4-sided design extension cord with multiple outlets can expand 1 socket to 8 outlets and 4 USB ports, charging 12 devices at the same time. With 1.55-inch long space in between, widely space outlet can fit 8 big plugs together without blocking, makes it easier to use various equipment in any place such as bathroom, kitchen, living room, saving your home and office space.
- Space Saving 10 Ft Extension Cord: Compact design tower usb power strip takes up little space on your desk, cleans various cords and make your desktop organized; The stable base has 4 rubber foot, keeps it from slipping and sliding, increases the stability on any tables. Extra long 10ft cord can flexibility to reach distant outlets, a convenient solution when power outlets are not conveniently located nearby.
- 1050J Surge Protector Tower: Equipped with overload protection, short-circuit protection, over-current protection, and etc; Reliable on/ off switch can automatically shut off to protect your expensive computers, tv, or other electronics, providing you with a safe and reliable charging environment.
