Synco COLBOR HLR Light Reflector Kit VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Light Reflector Kit for COLBOR Wonder Lights COLBOR HLR Kit
COLBOR HLR Kit is a light reflector kit that allows you to easily control the softness and direction of your lighting.
This lightweight, portable kit is more efficient and user-friendly than ever. It includes four magnetic modifiers for precise light shaping: a barndoor, a honeycomb grid, a magnetic reflector, and a dome, all designed to attach seamlessly to the Wonder series. The magnetic design ensures a secure attachment and lets you quickly mount or swap modifiers. Additionally, you can stack the modifiers to shape and soften light simultaneously for versatile control. A storage bag is included for easy transport, keeping the entire kit organized and ready to go wherever you need it.
DISCLAIMER: LIGHT NOT INCLUDED!
Frequently asked questions
What is in the HLR kit?
A set of reflector modifiers that attach to a COLBOR light to shape and direct output, giving harder-edged control than a softbox for spotlighting or narrowing the beam.
Which lights does it fit?
Check the mount on the listing, since it needs to match your light's fitting, either Bowens on the CL series or C-mount on the Wonder series.
Why use a reflector instead of a softbox?
A reflector directs and concentrates light with harder edges and more punch, where a softbox spreads and softens it. Reflectors suit dramatic lighting and spotlighting; softboxes suit flattering, even light.
Is it easy to switch between reflector and softbox on the same light?
Yes, that is the advantage of a shared mount system, letting you change modifiers on the same light head rather than owning separate lights for each look.
