Ulanzi U-Grip Video Grip For Smartphone Video Stabilizer Handle for Filmmaking
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
“Hindi ko na hawak camera lang, super help siya.”
“Kasi madaling gamitin, kahit first timer okay na yung performance niya.”
“Tulong talaga ito sa producing stable handheld clips.”
“Nakakatulong talaga lalo sa walk-and-talk scenes. Di na palaging shaky.”
“Pinabuti ng U-Grip ang stability ng mobile videos ko.”
“Ang ganda ng U-Grip, tulong talaga sa pag steady ng phone sa video. Hindi masyadong mabigat sa kamay.”
“Ramdam mo yung solid metal build. Hindi yung feeling plastic.”
“Maliit at magaan, perfect dalhin sa travel shoots. Hindi nakakadagdag bigat.”
“Simpleng dalhin kahit sa maliit na bag, perfect for on-the-go creators.”
“Maganda performance pero medyo nakakapagod hawakan 1 hour straight.”
“Nagamit ko na sa ilang gigs, wala pa nangyari na bumigay siya. Solid.”
“Sa presyo nito, sulit na sulit. Build quality okay, grip feel comfortable.”
“Mas stable ang kuha ko ngayon kahit maglakad habang nagvo-vlog.”
“Ang dali mag-switch ng orientations with this grip.”
“Quality materials, pero yung latch needs improvement para hindi matanggal.”
“Pwede mo i-hold kahit anong angle, ganda ng flexibility.”
“Lagi kong dala sa bag ko, madaling i-mount kahit sa small setups.”
“Minsan yung latch parang hindi agad nakaka-lock. Kailangan i-check lagi.”
“Noong una mahirap i-adjust pero after konting gamit bumuti na.”
“Madali gamitin at versatile for rigs and phones.”
“Medyo matigas yung clip, kaya kapag may phone case may stress sa case.”
“Ang ganda ng grip feel, hindi nakakakulang sa ergonomics.”
“Nagamit ko siya sa shoots, hindi nadulas kahit sa high tilt.”
“Gamit ko siya sa content, halos di na ako nagrerecord gamit kamay lang.”
“Overall maganda performance, pero minsan may konting wiggle kapag full extension.”
“Kailangan higpitan ng mabuti lalo na kapag may bigat.”
“Maganda sya pero yung locking clasp minsan nag i-loosen habang ginagamit.”
“Pagdating may maliit na butas sa coating, pero hindi naman nakaapekto sa function.”
“Sa field shoots hindi nabibigo, stable pa rin kahit may wind.”
“Hindi mo mararamdamang sayang ang pera mo dito.”
“Maganda siya, pero medyo mataas ang presyo sa ganitong klase ng grip.”
A U-shaped handheld stabilizer grip for DSLR, mirrorless and camcorder cameras, with triple cold shoe mounts on top to attach a microphone, video light and recorder all at once.
Specifications
- Brand: Ulanzi
- Color: Black
- Material: PC + ABS
- Compatible with: Most DSLR, SLR, DV and camcorder cameras
- Max load capacity: 2kg
- Item size: 19 x 7.8 x 20cm
- Item weight: 253g
- Mount: 1/4" screw thread on the plate
Why the grip matters
The bracket noticeably improves shooting stability compared to holding a camera bare-handed, and the soft sponge grip reduces fatigue during long handheld shoots. Combined with the triple cold shoe mounts, it turns a bare camera into a fuller run-and-gun rig without a separate cage.
Ships nationwide across the Philippines.
Frequently asked questions
How does the U-Grip improve stability?
The U-shaped bracket design gives a more secure two-handed or braced hold than gripping a bare camera body, noticeably reducing shake during handheld filming.
What can I mount on it?
A cold shoe mount plus a 1/4 inch screw thread let you attach a light or microphone alongside the camera itself, building a small handheld rig.
Which cameras does it fit?
DSLR, SLR and DV camcorders generally, using the standard mounting thread most cameras in that category share.
Is it good for micro video and vlogging?
Yes, that is one of its stated uses alongside general filming, suited to handheld content creation where stability matters more than a full gimbal setup.
