CATLINK SCOOPER SE Lite Automatic Cleaning Cat Litter Box Whisper-Quiet 40dB
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
The CATLINK Scooper SE Lite is an ₱11,650 automatic self-cleaning cat litter box with a 70L globe and 40dB operation, sold at VMI Direct.
How often do I empty the CATLINK SE Lite?
About once a week for one cat. The 7L sealed waste drawer holds roughly 7 days of waste, so you only swap the bag weekly instead of scooping every day. Replacement waste bags are ₱659.
- Works with any clumping litter
- Fits cats up to about 10 kg (22 lbs)
Is the CATLINK SE Lite quiet enough for a condo?
Yes. It runs at about 40dB, quieter than normal conversation, so it can clean at night in a bedroom or small condo without waking you or scaring the cat. The app also tracks bathroom visits.
- Compare models: which CATLINK fits a Manila condo
- More: CATLINK Philippines
Why Value-Conscious Cat Parents Choose Scooper SE Lite
- Reliable Automatic Cleaning → Same proven sifting technology as premium models → 99% effective waste separation every time
- Whisper-Quiet 40dB Operation → Won't disturb sleep or startle cats → Operates day and night without complaints
- 7-Day Waste Capacity → 7L drawer for extended freedom → Perfect for busy schedules and occasional travel
- Spacious 70L Globe → Extra room for comfort → Accommodates cats up to 22 lbs including large breeds
- Basic Health Tracking → Monitor bathroom frequency via app → Catch concerning changes early
- Easy Maintenance → One-button controls and simple cleaning → No complicated features to learn
- Universal Litter Compatibility → Works with all clumping litters → No proprietary products required
What You Get
- Proven Cleaning Technology
- The complete rotating globe mechanism separates waste efficiently
- Precision timing ensures complete sifting
- Waste drops into a sealed 7L waste bin
- Clean litter returns to the usable area
- 99% separation efficiency rate
Frequently asked questions
How big a cat does the SCOOPER SE Lite take?
Up to 22 lbs, with a 70L globe that gives room for large breeds to turn around comfortably. Cats that feel cramped avoid a litter box, so interior space matters as much as the weight rating.
How quiet is it really?
40dB, which is around the level of a quiet room. That means it can run overnight in a bedroom without waking you or startling the cat, which is the usual reason automatic boxes get switched off at night.
How often do I need to empty it?
The 7L drawer holds around 7 days of waste for a single cat, so a weekly empty is typical. That also means it copes with a weekend away or a short trip without anyone visiting to service it.
How well does it separate waste from clean litter?
99 percent effective separation each cycle, using the same sifting technology as the premium models. Poor separation is what causes clean litter to be thrown away with waste, which raises running costs.
Does it track my cat's health?
It offers basic health tracking, monitoring bathroom frequency. Changes in how often a cat uses the box are one of the earliest signs of urinary or kidney problems, so the data is worth having even at a basic level.
Is it safe for my cat?
Automatic boxes from established brands are safe for adult cats, with sensors that halt the cycle when a cat is detected. Check your cat's weight is comfortably within the range, supervise the first few days, and do not use automatic mode with kittens too light to trigger detection.
