Xiaomi Mijia 1S Robot Vacuum Cleaner with Laser Navigation
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
The Xiaomi Mijia 1S robot vacuum sweeps and maps your home using laser (LDS) and visual navigation, with app control, automatic room partitioning and a 5200mAh battery, for ₱5,999. It is a sweeping robot vacuum; it does not mop.
Does the Xiaomi Mijia 1S robot vacuum recharge itself?
Yes. When the battery falls below 20%, the Mijia 1S returns to its charging dock, charges to 80%, then goes back and continues cleaning the unfinished area without any manual help.
- 5200mAh Li-ion battery
- App remote control
Can I choose which rooms the Xiaomi robot vacuum cleans?
Yes. After its first run, the Mijia 1S automatically splits the saved map into rooms. In the app you can merge, split and name rooms, and it cleans them one by one along a planned path.
- Compare: best robot vacuum for a small condo
- More: vacuums · Xiaomi Philippines
Dual navigation
The Mijia 1S collects data with an LDS laser sensor and a visual sensor, which improves the stability and accuracy of its map.
Self charging
When the battery is below 20%, the robot automatically charges to 80%, then keeps cleaning without any manual operation.
Laser distance sensor (LDS)
The laser distance sensor scans the room 360° at 5 rotations per second.
Visual sensor
The visual sensor uses Corning Gorilla scratch-resistant glass to keep the image clear.
Automatic room partition
After the first clean, the map is automatically split and saved by room. You can merge, split and name rooms, and the robot cleans them one by one.
Laser SLAM and visual SLAM
It continues cleaning the unswept area even if it is picked up and moved during a task.
Key specifications
- Navigation: LDS laser and visual SLAM
- Suction: 2000Pa
- Battery: 5200mAh Li-ion
- Functions: sweeping and vacuuming (no mopping)
- App remote control, zoned cleaning, auto recharge and resume
Package contents
- 1 x Robot vacuum
- 1 x Charging dock
- 1 x Main brush cleaning tool
- 1 x Power cable
Frequently asked questions
What is dual navigation and why does it matter?
It combines a Laser Distance Sensor with vision sensors, which improves map stability and accuracy compared with using either sensor type alone. LDS gives precise distance measurement; vision adds recognition of what it is actually looking at.
Does it charge itself automatically?
Yes, when the battery drops below 20 percent it returns to base and charges to 80 percent before resuming cleaning automatically, so a job in progress does not need to be manually restarted.
How does the laser sensor work?
It scans 360 degrees around the robot at high frequency, building an accurate map of the room's layout and obstacles as it moves, which is what lets it clean systematically rather than randomly bumping around.
Does it mop as well as vacuum?
Yes, it is built for automatic sweeping and mopping in one pass over hard floors.
Is dual navigation worth it over the newer visual-only models?
For layouts with tricky lighting or repetitive patterns that can confuse a camera alone, LDS provides a reliable backup. For most homes, either navigation approach maps effectively; the practical difference is smaller than it sounds.
