CATLINK RFID Pet Collar and UFO Tag 2 Pack Random Design Compatible
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
An RFID collar and UFO tag pack that grants a specific cat exclusive access to a compatible CATLINK feeder or water fountain, so a multi-cat household can control portions per cat rather than the feeder dispensing to whichever cat shows up first.
Specifications
- Included: 2 collars, 2 UFO tags
- Compatible with: Feeder One, Feeder Fresh 2, RFID Feeder, PURE Pet Water Fountain, and CATLINK Scooper SE purchased after October 2024
How it works
Each UFO tag clips onto a collar, and the compatible feeder or fountain reads the tag via RFID to confirm which cat is present before dispensing. This is the mechanism that lets a portion-controlled feeder actually enforce per-cat limits instead of just measuring total food dispensed regardless of which cat eats it.
Worth knowing before you buy
Check the "purchased after October 2024" note against your specific Scooper SE if that's the device you're pairing this with — earlier units may use a different tag system.
Ships nationwide across the Philippines.
Frequently asked questions
Will this work with my Scooper SE?
Only if you purchased it after October 2024. The manufacturer states this explicitly, so check your unit's purchase date or model revision before ordering, since older units may not support the UFO tag system.
What does the tag actually do?
Grants exclusive access to a feeder, so only the cat wearing the recognised tag receives food, useful in a multi-pet household where you need to control which animal eats from which feeder.
Which feeders does it work with?
Feeder One and Feeder Fresh 2 are stated as compatible, so check the full compatibility list against your specific feeder model.
Why 2 pack?
For a two-cat household, or as a spare in case one tag is lost or damaged, since a collar tag is more exposed to wear than an indoor-only device.
