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RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
NOTED: We do not guarantee that it is compatible with other brand products. This product is applicable to some products of our brand.
WiFi GSM Alarm System Voice Prompt Quick Flash Strobe Built In Rechargeable Alarm Convenient and Efficient For Business House Store Shop Room Office
Please pay attention: This sensor can not be used independently It must work with Daytech Alarm Host Model TA01 TA03 TA04. [Functions] work as a wireless siren needs to connect with Daytech alarm host
20 wireless defense zones.
At most 5 wireless remote controllers.
Alarm with both voice prompts and quick flash strobe.
Wireless learning code: adding new accessories, convenient, safe, and efficient. 0
Built-in rechargeable Lithium Battery. [Description]
Alarm sound:100dB
Frequency:433mhz
Battery standby time 6-8 hours.
Weight:200g [Parcel listing] 1* siren 1* manual 2* screw [Noted] The wireless alarm siren can work as a wireless siren which code with Daytech wifi GSM Alarm host, Model TA01, Model TA03, Model TA04. It can match multiple wireless detectors and be controlled by a remote controller, make local alarm by sound and light when detectors triggered.
Function Introduction Motion detector
Turn on the switch of the detector. When it detects the infrared heat energy of the human body, the LED light will be on and it will transmit the wireless signal. The host will alarm after receiving the wireless signal from it. Only after the detector pairs with the alarm host, the host can receive the alarm signal from it. Make the alarm host in the status of adding detectors. Turn the detector switch “ON”, The LED light will be one and the detector will transmit the wireless signal. The host will make a beep or voice prompts "adding completed "if it receives the signal. Cautions Do not face the glass door/window. Do not face the big object which is easy to swing. Do not face the cold and heat air vent or cold and heat source. The furniture, mediascape, or any other isolation should be away from the detecting scope. Do not install 2 or more detectors in the same area or it will cause interference when alarm. The installation height is 1.8-2meters from the ground. he detecting distance is less than 8meters, the transmitting distance is less than 80meters. Please test the distance after installing it. The obstacles will influence the distance.