











Q20 Great Roc Easy to Use 20 in 1 Cleaning Kit Keyboard Laptop Cleaner Dust Removal Key Extractor Electronic Cleaner Multifunctional Portable Air Blowing Clean Kit Multiple Cleaning Purpose for Keyboard Airpod Camera VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
• 20 in 1 Multifunctional Electronics Cleaner Kit :This kit includes 20 different tools for cleaning various electronic devices, making it a versatile and practical choice for users.
• Spray Cleaning Kit :The spray cleaning feature ensures that the kit can be used effectively on hard-to-reach areas, making it easier to clean devices thoroughly.
• Keyboard Earphone Kit :The keyboard and earphone kit included in this cleaner kit make it easy to clean these specific components, ensuring that they remain in good condition.
• Eco-Friendly Material :Made from eco-friendly plastic, this cleaner kit is a sustainable choice for users who want to minimize their environmental impact.
Product Introduction:
This product is a multifunctional cleaning kit, and the corresponding tools for cleaning different items are different
Product Name: Q20 20-in-1 Cleaning Kit
Product weight: 148g
Product size: 9x6CM (circular)
Product packaging size: 7x7x11CM
Product include:
1. PRODUCT STORAGE BOX
2. LARGE CLEANING BRUSH
3.SCREEN CLEANING CLOTH
4.DUST REMOVAL AND AIR BLOWING (SUITABLE FOR CAMERA SURFACE DUST TREATMENT)
5.AIR BLOWING EXTENSION SHORT ROD
6.ACCESSORY EXTENSION ROD (EXTENDING THE ACCESSORY HANDLE)
7.SCREEN CLEANER
8. SMALL HARD BRISTLE BRUSH:
9.SMALL SOFT BRISTLE BRUSH
10. PULLER
11 CARD RETRIEVAL PINS
12.KEY EXTRACTOR
13.SMALL ELBOW BRUSH
14. EARPHONE COMPARTMENT CLEANING PILE
15.HEADPHONE BRUSH
16.CLEANING PEN TIP
17. SOFT BRISTLE SHORT BRUSH
18.HEADPHONE CHARGING COMPARTMENT BRUSH
19. CAMERA SCREEN BRUSH
20.AIR BLOWN LONG ROD EXTENSION
Note:
Due to display factors, the product color may differ from the actual product
Product Name: Q20 20-in-1 Cleaning Kit
Product size: 8.9 * 5.7CM
Product packaging size: 6.9 * 10 * 6.5CM
Feature:
1. 20-in-1 kit:The cleaning brush is made of high-quality ABS+PC+nylon fiber material, which is environment-friendly, odor free and durable. It will not harm the keyboard and for the Airpods Pro 2 headset. It has moderate hardness, good elasticity and is easy to clean your digital equipment.
2. Multifunctional design: The pen tip can remove stubborn stains in the gaps between earphones, buttons and other objects without damaging the charging port of the earphones; The brush can remove dirt and dust from the earphone sound hole; Flocking sponge can remove the dust in the headset charging box; The wiping cloth attached to the back of the box is used to clean small
3. Telescopic design: Double head separate design, with brush sliding switch. One end of the multi-functional cleaning kit is a brush, and the other end is a cleaning pen, cotton swab and other accessories. It can be used after being launched, which is convenient. It also has an integrated tool storage bin, so you don't have to worry about losing it.
4. Wide compatibility: It can clean a variety of devices, such as headphones, mobile phones, tablets, laptops, televisions and other digital device