XTUGA Teyun Q26 Professional USB Audio Interface
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
About this item
● High-fidelity sound quality: Enjoy yourself in high-quality audio with Q26 audio interface. With a high sampling rate of 32bit/384kHz. That ensures high-fidelity, and untral-low latency. Bringing you studio-quality sound
● 60dB Mic Preamps & Instrument Gain: Up to 60dB gain Mic Preamps of 2 Inputs. Capture exquisite detail and warmth using the high-end preamp design. Signal amplification while perfectly capturing every detail of the music
● Instrument Gain: For simultaneous recording or live performance. Sing and play guitar at the same time. High impedance instrument inputs with gain for perfect recording of your music
● 3 output modes: Stereo/Mono/Reverb modes to meet the different needs of recording. Meanwhile, PC internal recording mode can simultaneously record the output sound source of phones/computers
● Real-time Monitoring: Select monitoring mode, you can freely choose to listen to the original audio/mixed audio
● Plug & Play: No additional plug-ins to install, just connect and go. With Wide range of applications, suitable for mobile phones/computers/macs. Equipped with a transmission cable that enables 48V phantom power to be supplied to the sound card at the same time as the audio output
Feature：
1. 32 bit/384 kHz Professional Audio Quality
2. Stereo/Mono Output, Perfect Recording Creation Assistant
3. "Zero-Latency" Monitoring
4. +48V Phantom Power
5. Dual microphone input : For connecting microphones or electronic instruments.
6. Built-in professional DSP reverb effects and gain adjustment.
7. Wide Compatibility : The Q-26 sound card supports mobile phone/computer connection and is compatible with most recording software.
8. Plug and play : It is suitable for recording, live broadcast, karaoke and other scenes.
XTUGA Q26 Professional Sound Card Audio Interface Stereo Mono USB Recording Sound Card with 32 bit 384 kHz High Audio Resolution Built in Monitor Jack 48V Phantom Power for Studio Recording, Live Recording Music, Guitar, Music Production VMI Direct
