JAKEMY JM-OP11 Professional Phone Repair Tool Kit VMI
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
JACKIE JM-OP11
10 in 1 Professional Anti-static Fiber Opening Spudger
Disassembly DIY Tool for Mobile Phone, Tablet, iPhone, iPad
Most service operations involve opening the housings or removing parts of them. Because these are operations that require a lot of skill and precision, the right tools are absolutely necessary. The Jakemy JM-OP11 toolkit contains 10 clips of varying sizes that can be used to open housings or remove components. The set contains triangular clips, spudgers, and plastic spatulas suitable for unwinding the housings of electrical devices.
Additional Features
- Anti-static fiber material, prevent static from damaging electronic components
- Easy to insert into the narrow gap
- Can be used for replacement battery, display, speaker, button, or charging circuit
- Undoing, adjusting, and fixing small components
- Repair and service of telephones, tablets, laptops, or other devices
- Ergonomic design, easy and comfortable to hold
- High-pressure injection molding, solid and durable
Specification
- Brand: JAKEMY
- Model: JM-OP11
- Material: Plastic
- Number of pieces/set: 10
- Color: Orange
Package Includes
- 1 x Double-edged Stick
- 3 x Opener Sticks
- 6 x Opener Picks
