XTUGA GLXD24 Professional Karaoke Mic Wireless Set VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
FEATURES:
Fixed frequency design
UHF band transmission signal, the frequency range 518Mhz-590Mhz
Receiver and transmitter are equipped with LCD display
The back of the receiver is equipped with 2 rubber antennas to enhance the received signal and highlight the appearance of high-grade
Contained one 6.3mm outputs and one balanced output, suitable for connecting a variety of external devices
Microphone power consumption is 130mA, using 1.5V AA*2 battery power supply, can be used for more than 6 hours
Using distance: about 190ft-260ft
Audio and data use 32bit encryption transmission and independent ID code, effectively prevent crosstalk and interference
Transmitter and receiver use 8bit encryption infrared transmission synchronization mode
The receiver can observe the battery working state of the transmitter with a glance
Use high fidelity moving coil microphone capsule, so that your voice is more clear and real
Peculiarities:
1 Dual channel dual antenna, signal reception design, each channel has 100 selectable channels
2 UHF band signal transmission, frequency range between 500-650MHz, signal boost between 250KHz
3 Receiver and transmitter are equipped with automatic LCD display screen, working status at a glance
4 The back of the receiver is equipped with 2 rubber antennas to enhance the received signal and highlight the appearance of high quality
5 Use distance: about 50 meters . ( No barrier)
6 Contained one 6.3mm outputs and one balanced output, suitable for connecting a variety of external devices.
Features:
Audio Frequency Response: 70-18KHz
Dynamic Range: ≥ 60dB
System distortion: ≤ 1%
Signal-to-noise ratio: ≥ 60dB
Ideal Distance: 50m
Operating temperature range: 5℃-4.5℃
Receiver:
Power use: AC11 0-240V 50/60Hz
Volume: 420x210x45mm
Package including:
Hand microphone * 2
Host microphone * 1
Audio cable * 1
Power adapter * 1
Manual *1
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SPECIFICATION
Brand Name : XTUGA
Model Number: GLXD24
Style : Handheld Microphone
Use : Karaoke Microphone
Communication : Wireless
Package : Yes
Polar Patterns : Cardioid
Transducer : Dynamic Microphone
Set Type : Transmitter Sets
Measurement unit :100000015
Each pack : 1
Package weight : 3.000
Package size - length (cm): 40
Package size - width (cm) : 36
Package size - height (cm) : 11
