XTUGA CF-321 Professional Handheld Interview Microphone VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
A professional handheld interview microphone built for street interviews, church, teaching, and broadcast use, with an extendable body reaching 280–360mm — long enough to hold comfortably between yourself and an interview subject.
Specifications
- Model: XTUGA CF-321
- Element type: Condenser
- Polar pattern: Directional cardioid
- Frequency response: 100Hz–16kHz
- Sensitivity: -42dB ± 3dB
- Pickup distance: 3–10m far range, 0–3m close range
- Connection: XLR + 6.35mm plug
- S/N ratio: >98dB
- Material: Metal, ABS
What it's built for
The cardioid pattern and dual pickup range (close and far) make it flexible for both up-close interview work and slightly farther speech pickup, without needing to reposition constantly. Suited to interviews, church services, speeches, teaching, and general broadcasting.
Ships nationwide across the Philippines.
Frequently asked questions
How far away can the XTUGA CF-321 pick up voices?
Effective from 0 to 3 metres for close work and 3 to 10 metres at distance. That range is what makes it a street interview microphone: you can hold it toward someone standing a little away rather than needing it right at their mouth.
How do I connect it?
XLR and 6.35mm plugs, so it connects to mixers, amplifiers, field recorders and cameras with the appropriate input. XLR is the professional standard and carries a balanced signal, which resists interference over long cable runs.
Which length should I choose?
It comes in 280mm and 360mm. The longer version gives more reach toward an interviewee, which helps when you are keeping distance in a crowd. The shorter is easier to hold steady for extended periods.
Is the audio quality good enough for broadcast?
Signal to noise ratio is over 98dB, which is a measure of how much of what you hear is signal rather than hiss. Above 90dB is generally considered clean for speech, so 98dB gives good headroom for interviews and reporting.
Does it need phantom power?
Check the specification for your setup before your first shoot. Condenser microphones typically require 48V phantom power from the mixer or recorder, which most professional inputs provide.
What is it typically used for?
Street interviews, church, speeches, recording, teaching and broadcasting. The handheld stick format is what viewers recognise as a reporter's microphone, which matters for on-camera credibility as much as for sound.
