XTUGA CF-321 Professional Handheld Interview Microphone VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
The XTUGA CF-321 is a condenser interview microphone with a switchable close and far pickup range. It is for reporters, vloggers, church media teams and event videographers recording with cameras, voice recorders, mixers or smartphones.
Key features
- Pickup switch with TELE (far range, 3–10m), NORMAL (close range, 0–3m) and OFF
- Directional cardioid condenser capsule
- Two power modes: battery powered or without battery
- XLR output on the microphone, with cable options for 6.35mm and 3.5mm inputs
- Works with professional, DSLR and DV cameras, voice recorders and smartphones (via 3.5mm cable and Y-type adapter)
- Metal tube body with foam windscreen and camera mounting clip
Specifications
- Model: XTUGA CF-321
- Element type: Condenser
- Polar pattern: Directional cardioid
- Frequency response: 100Hz–16kHz
- Sensitivity: -42dB ±3dB
- S/N ratio: >98dB
- Pickup distance: 0–3m close range, 3–10m far range
- Connection: XLR, 6.35mm plug
- Cable: 5m
- Size: 360mm long, 22mm diameter
- Material: Metal, ABS
Related: Condenser and dynamic microphones · XTUGA collection
Ships nationwide across the Philippines.
Frequently asked questions
Can I use the XTUGA CF-321 with my phone?
Yes. It connects to a smartphone through a 3.5mm cable with a Y-type adapter, and to DSLR, DV and professional cameras or voice recorders through their microphone input.
How far away can it pick up voices?
Set to NORMAL it picks up from 0 to 3 metres; set to TELE it reaches 3 to 10 metres for subjects standing farther away.
Does it need a battery?
It has two power modes: battery powered, or without a battery.
Can I plug it into a mixer or speaker?
Yes. The microphone has an XLR output and a 6.35mm plug connection for mixers, amplifiers and speakers with mic inputs.
How long is the microphone?
It is 360mm long and 22mm in diameter, with a 5m cable.
