XTUGA RX80 Professional Digital Audio Mixer With Bluetooth
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
XTUGA RX80 8-Channel Professional Digital Audio Mixer
A professional 8-channel digital audio mixer with a built-in digital effect processor and Bluetooth connection, built for karaoke, DJ work and live performance.
Key Features
- Ultra-thin all-metal chassis — high dynamic range, low noise, high density and durable
- 8 channels with XLR and line inputs, gain trim, switchable high-pass filters and 48V phantom power
- USB MP3 input with LCD display
- Headset monitoring, recording and stereo equipment output jacks
- Per-channel controls — Aux, Effect, Gain, channel fader and peak indicator
- High precision 60mm long-life faders
- Built-in digital effects processor
Specifications
- Brand: Xtuga Audio
- Model: RX80
- Number of channels: 8
- Dimensions: 46 x 41 x 10.2cm
- Weight: 4.5kg
Works with amplifiers, phones, computers and home theatre systems. Covered by a 1-year warranty and shipped nationwide across the Philippines.
Frequently asked questions
How many channels does the RX80 have?
8, digital, suited to karaoke, DJ work and live performance where you need more inputs than a basic home mixer but not full band-scale channel count.
What does the all-metal chassis add?
Higher dynamic range alongside durability, which matters for equipment handled and transported regularly for gigs rather than staying fixed in one place.
Can I stream music from my phone?
Yes, Bluetooth connectivity lets you mix a phone or streamed source alongside microphones and instruments.
What does the digital effect processor do?
Built-in effects like reverb and delay applied directly at the mixer, giving vocals and instruments studio-style polish without a separate outboard unit.
Is it good for karaoke specifically?
Yes, that is one of its stated primary uses alongside DJ and live performance work.
