Sounarc P3 Portable Bluetooth Speaker IPX4 Waterproof Wireless Outdoor Soundbox
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Overview
Essential details
Power Source: Battery, DC
Support Apt-x: Yes
Support APP: NO
Battery: Yes
Wi-Fi Music: APPLE Music
Number of Loudspeaker Enclosure: 1
Audio Crossover: Full-Range
Woofer Size/Full-Range Size: 2"
Set Type: Speaker
Feature: Wireless Charger for Mobile Phone
Material: Plastic
Waterproof: Yes
Communication: USB
PMPO: 50W
Support Memory Card: Yes
Speaker Type: PORTABLE
Output Power: 5W
Remote Control NO
Cabinet Material: Plastic
Frequency Range: Other, 80Hz-20KHz
Display Screen: NO
Intelligent Personal Assistant: None
Voice Control: NO
Built-in Microphone: Yes
Private Mold NO
Brand Name Sounarc
Model Number: P3
Type: Passive
Use: HOME THEATRE, Portable Audio Player, Mobile Phone, Karaoke Player, COMPUTER, Stage
Channels: 2 (2.0)
Special Feature: Wireless, PORTABLE
Place of Origin: China
LED Lighting: RGB
Device Name: SOUNARC P3
Wireless Version: V5.1
Driver Units: 2 inch*2
Power: 16W
Battery Capacity: 3.7V/1500mAh
Play time: 7 Hours
Charging Time: 3 Hours
Wireless Transmission Distance: 10m
Dimension 255*87*110mm
Wireless Transmission Distance
10m
Playtime (Varied by Audio Contents,Light Display & Volume Levels)
7 Hours
Product Dimension
25.5 x 11 x 8.7cm
Product Weight
0.74kg
Package Dimension
27.8 x 11.4 x 13.7cm
Package Weight
0.8kg
Packaging & delivery
Selling Units: Single item
Single package size: 15X2X8 cm
Single gross weight: 2.000 kg
Package Type:
1 x SOUNARC P3 Portable Outdoor Speaker 1 x Type-C Charging Cable 1 x User Manual 1 x Aux-in Cable
Outdoor speaker
Sounarc by Tronsmart P3 16W Portable Speaker IPX4 Waterproof Bluetooth Speaker VMI Direct