Photo Background Paper 3D HD Double Side Background Waterproof Design
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Gumagana lahat, at ang ganda ng background. Perfect! Lalo na yung durable and easy to clean, double-sided. Authentic and legit seller, mabilis mag-ship.
Madaling gamitin at sobrang convenient, bilis mag-set up. Lalo na yung great for photography, set with different designs.
Thank you seller, maayos at complete ang package. Will order again! Lalo na yung set with different designs, waterproof, durable and easy to clean.
Super satisfied ako sa purchase ko. Authentic at legit na legit! Lalo na yung set with different designs, great for photography.
Ang ganda ng background paper, ang linaw ng kuha. Lalo na yung set with different designs, great for photography.
Hindi ako nagsisi sa pagbili. Napakagandang pang-photography. Lalo na yung double-sided, set with different designs. Authentic and legit seller, mabilis mag-ship.
Sobrang sulit nito, perfect sa mga product shots. Lalo na yung double-sided, waterproof, set with different designs.
Para sa mga mahilig mag-picture, must-have talaga 'to. Ang ganda ng quality. Lalo na yung great for photography.
Hindi ako nagsisi sa pagbili. Napakagandang pang-photography. Lalo na yung great for photography.
Medyo mahal pero worth it naman, ang tibay ng quality. Lalo na yung double-sided, durable and easy to clean.
Working as expected, authentic at ang ganda ng texture. Lalo na yung 3D HD design, durable and easy to clean, double-sided. Authentic and legit seller, mabilis mag-ship.
Sobrang sulit nito, perfect sa mga product shots. Lalo na yung great for photography, waterproof, durable and easy to clean.
Ang ganda ng background na to, sobrang reliable. Lalo na yung double-sided, waterproof, great for photography.
I'm so happy with this product. Ang ganda ng finish, at ang tibay. Lalo na yung set with different designs, waterproof, double-sided. Authentic and legit seller, mabilis mag-ship.
Wow! Ang ganda talaga! Sulit ang bayad. Lalo na yung double-sided, great for photography, durable and easy to clean.
Madaling gamitin at sobrang convenient, bilis mag-set up. Ganda ng waterproof, double-sided, pero medyo pricey lang.
Di ako nagkamali sa pagbili, ganda talaga ng background na to. Lalo na yung 3D HD design, great for photography, set with different designs.
Legit at mabilis ang delivery ng seller. Ganda ng durable and easy to clean, pero medyo mahirap tanggalin ang lukot.
Great for home studio! 'Di ako nahirapan gamitin. Lalo na yung waterproof, set with different designs, durable and easy to clean.
Gumagana lahat, at ang ganda ng background. Perfect! Ganda ng double-sided, 3D HD design, pero medyo pricey lang.
Super satisfied ako sa purchase ko. Authentic at legit na legit! Lalo na yung double-sided.
Madaling gamitin at sobrang convenient, bilis mag-set up. Lalo na yung waterproof.
Madaling gamitin at sobrang convenient, bilis mag-set up. Lalo na yung great for photography.
Ang ganda ng design, at madali lang gamitin. Maganda ang build quality. Lalo na yung 3D HD design. Authentic and legit seller, mabilis mag-ship.
Ang ganda ng background na to, sobrang reliable. Lalo na yung 3D HD design, set with different designs, waterproof.
Super satisfied ako sa purchase ko. Authentic at legit na legit! Lalo na yung waterproof, set with different designs, durable and easy to clean. Authentic and legit seller, mabilis mag-ship.
Authentic and legit seller, thank you so much! Lalo na yung double-sided.
- Both sides are totally different patterns of the sheet. A background meets your two needs! Great photos can be taken without the need to add any filters.
- Create your superb desk flat lay images. Taking lovely flatly images on your meals, cosmetics, flowers, jewelry, clothes, and so forth.
- Perfect for tabletop pictures, in addition to for Instagram Facebook posts, pictures, and YouTube video vlog backdrops or displays.
- Pack right into a roll to facilitate transportation. Materials: Paper & PP, It's lined with a plastic coating, and the material is waterproof.
- Selecting totally different patterns to showcase a theme, show-off superior gadgets you own, impressing your Social Media accounts.
