Ulanzi ST-02S Phone Tripod Mount with Cold Shoe Mount
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
“High quality materyales, di naglaluwag yung parts.”
“Maganda pero minsan parang medyo mahina yung magnetic hold sa gilid.”
“Ginagamit ko sa phone at action cam, walang problema.”
“Ginamit ko sa outdoor shoot, hindi ako binigo kahit mahangin.”
“Tulong nang malaki sa pag switch ng camera setups. Di na need i-screw everytime.”
“Kapag nakalock na, hindi basta matatanggal kahit i-ugoy mo.”
“Ang higpit ng clamp, siguradong di mahuhulog phone mo.”
“Ang ganda ng ST-02S, mabilis i-attach kahit metal surface. Hindi naglalaglag.”
“Plug and play lang, kahit di techie kaya i-operate.”
“Ginagamit ko ito bilang spare mount para sa outdoor shoots.”
“Ang ganda ng finish, parang high-end accessory.”
“Dalang-dala ko sa Baguio trip, easy setup kahit saan.”
“Habang ginagamit mo, hindi mo na kailangan pilitin tanggalin—siyempre dapat nakalock muna.”
“Sa dami ng gear ko, ito pinaka-useful sa lahat.”
“Medyo mahal pero sulit naman sa quality.”
“Hindi mo maramdaman na sayang pera mo sa gadget na ito.”
“Kapit na kapit, di natatanggal kahit gumagalaw tripod.”
“Nagagamit ko sa shoots na fast transition kailangan, perfect!”
“Okay sana kaso may maliit na dent pero gumagana pa rin.”
“After few weeks may konting paint fade pero works pa rin.”
“Hindi heavy, swak sa maliit rigs at handheld setups.”
“Sobrang lakas ng kapit, di mo kailangang kabahan.”
“After ilang gamit, medyo nag-loose thread screw.”
“Mukhang tatagal, metal lahat ng parts.”
“Ginamit ko sa phone during live selling, steady ang angle.”
“Di masyado compatible sa ibang tripod, medyo off angle.”
“Minsan medyo nag-i-slide kung masyadong manipis phone.”
“May konting wiggle kapag may external force, pero okay sa normal use.”
“Na-try ko iba pero ito pinaka-solid!”
“Pwede gamitin sa cage o sa drone rigs, flexible talaga.”
Ulanzi ST-02S Smartphone Holder
The Ulanzi ST-02S Smartphone Holder/Clamp allows you to securely mount your Smartphone using tripods, hand grips and other mounts that have a standard 1/4"-20 thread.
Using the screw tightener, the jaw grips can expand from 55mm up to 85mm – suitable for a wide variety of Smartphones, with or without a case.
Silicone rubber pads on the jaw grips protect your smartphone and allow for a secure fit.
Features 2 x 1/4"-20 female threads (on the base and on the back) for different mounting positions and tripods.
Also has a cold shoe mount at the top for mounting video lights or microphones.
What's in the box
1× ST-02S Phone Tripod Mount
