Natural Stone Texture Board Photography Props Cube Stone
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Okay na okay ang prop cube, madaling gamitin. Lalo na yung natural stone texture, durable and high quality, photography props cube.
Hindi ako nagsisi sa pagbili. Napakagandang pang-photography. Lalo na yung great for jewelry, cosmetics, skin care, electronic products. Authentic and legit seller, mabilis mag-ship.
Gumagana lahat, at ang ganda ng background. Perfect! Ganda ng aesthetic style backdrop, pero sana mas maraming styles pa.
Medyo pricey pero worth it, solid quality talaga. Lalo na yung durable and high quality, great for jewelry, cosmetics, skin care, electronic products, natural stone texture. Authentic and legit seller, mabilis mag-ship.
Authentic and legit seller, thank you so much! Lalo na yung great for jewelry, cosmetics, skin care, electronic products, can be used as a stand for products. Authentic and legit seller, mabilis mag-ship.
Legit at mabilis ang delivery ng seller. Lalo na yung aesthetic style backdrop.
Medyo pricey pero worth it, solid quality talaga. Lalo na yung durable and high quality, aesthetic style backdrop.
Legit at mabilis ang delivery ng seller. Ganda ng great for jewelry, cosmetics, skin care, electronic products, natural stone texture, pero medyo pricey lang.
Sobrang aliwalas ng texture kapag nasabayan ng tamang lighting.
Gusto ko yung matte finish na hindi sobrang glossy.
Mabilis dumating, tapos walang damage.
Thank you seller, maayos at complete ang package. Will order again! Lalo na yung aesthetic style backdrop, photography props cube, great for jewelry, cosmetics, skin care, electronic products.
Perfect size siya, hindi sobrang big kaya madali dalhin sa mga shoots sa labas.
Hindi ako nagsisi sa pagbili. Napakagandang pang-photography. Lalo na yung aesthetic style backdrop, can be used as a stand for products, natural stone texture. Authentic and legit seller, mabilis mag-ship.
Legit at mabilis ang delivery ng seller. Lalo na yung great for jewelry, cosmetics, skin care, electronic products, photography props cube. Authentic and legit seller, mabilis mag-ship.
Good quality at solid ang product.
Working as expected, authentic at ang ganda ng texture. Ganda ng great for jewelry, cosmetics, skin care, electronic products, pero sana mas maraming styles pa.
Para sa presyo, sulit na sulit siya.
Nakakatuwang makita na legit talaga yung item, hindi fake or plastic.
Madaling gamitin at sobrang convenient, bilis mag-set up. Lalo na yung natural stone texture, great for jewelry, cosmetics, skin care, electronic products, can be used as a stand for products. Authentic and legit seller, mabilis mag-ship.
Ang bilis dumating, at ang ganda ng packaging. Recommended seller! Lalo na yung photography props cube, natural stone texture. Authentic and legit seller, mabilis mag-ship.
Authentic and legit seller, thank you so much! Lalo na yung natural stone texture, photography props cube.
Ang bilis dumating, at ang ganda ng packaging. Recommended seller! Lalo na yung natural stone texture, great for jewelry, cosmetics, skin care, electronic products.
Sobrang sulit siya, maganda ang quality ng stone.
Hindi ako nagsisi sa pagbili. Napakagandang pang-photography. Ganda ng great for jewelry, cosmetics, skin care, electronic products, pero madaling mag-chip.
Napaka-flexible gamitin, pang jewelry man o cosmetics.
Ang ganda ng background na to, sobrang reliable. Ganda ng aesthetic style backdrop, great for jewelry, cosmetics, skin care, electronic products, pero madaling mag-chip.
Ang bilis dumating, at ang ganda ng packaging. Recommended seller! Lalo na yung can be used as a stand for products, durable and high quality. Authentic and legit seller, mabilis mag-ship.
Nagustuhan ko yung feel ng stone, medyo rough pero maganda sa mga product shots.
Hindi siya masyadong glossy pero very elegant yung finish.
Sobrang sulit nito, perfect sa mga product shots. Lalo na yung durable and high quality, great for jewelry, cosmetics, skin care, electronic products, can be used as a stand for products.
An artificial stone texture board for product photography, used as a backdrop for jewelry, skin care, electronics, cosmetics and perfume shots that benefit from a natural, raw-material look.
Specifications
- Material: Custom artificial stone
- Color: Yellow and beige
- Model: H0111
Worth knowing before you buy
Because it's made from real stone material, a small amount of sand or grit shedding during transport and use is normal and expected — not a defect. For varied scene compositions, buying 2 or more boards together lets you mix and match textures in a single shot.
Ships nationwide across the Philippines.
Frequently asked questions
Is it normal for sand to fall off?
Yes, and this is stated directly because it surprises people otherwise. It is made from real stone material, so light shedding during transport and handling is expected rather than a defect. Handle it over a surface you do not mind getting a little dusty.
What is it used for?
Adding natural stone texture to product photography, particularly for skincare, jewellery and cosmetics where a stone surface suggests a premium, earthy aesthetic that paper or acrylic props cannot replicate.
Should I buy more than one?
Buying two or more of different styles lets you combine textures and tones within one shoot, which is how most stone props are actually used rather than as a single standalone backdrop.
Will it mark other surfaces?
Given the shedding, place it on a surface or mat you do not mind getting a light dust of stone particles on, rather than directly on a clean desk or fabric backdrop.
