










Mofii CANDY Wireless Keyboard Mouse Set
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Specification:
- Product Name: 2.4g Wireless Keyboard Mouse Combo
- Model: CANDY
- Material: ABS
- Number of Keys: 84 key (keyboard)
- Battery: 2*AAA batteries (keyboard), 1*AA battery (mouse)
- System Compatible: Windows XP/Win7/8/10/10 Pro
- Color: Milk Tea Mixed Color, Blue Mixed Color, Yellow Mixed Color
- Keyboard Size: 34.5cm x 13.5cm x 3.5cm (Approx.)
- Mouse Size: 9.6cm x 7.6cm x 4cm (Approx.)
- Item Weight: 540g (Keyboard), 86g (Mouse)
- Package Size: 45 x 15 x 5cm
- Package Weight: 1012g
Features:
- 1. 84 keys, with compact permutation design. Replace the rarely used function keys with combination keys, which saves space and makes your desk clean.
- 2. 10 meters stable wireless connection, support one USB receiver to control the keyboard and mouse simultaneously, plug and play, the drive is not required.
- 3. 2.4G wireless technology has strong anti-interference ability, provides stable signal transmission.
- 4. Made of high-quality ABS material, it is solid and durable.
- 5. It has long battery life and automatic sleep function. There is no mouse and keyboard wire, the desktop is cleaner.
- 6. Ergonomic design, the dainty mouse is specially designed for feminine hands, fits your palm curve, more comfortable.
Package Includes:
- 1 x Wireless Keyboard
- 1 x Wireless Mouse
- 1 x USB Receiver
- 1 x User Manual