Hohem GC1 Mini Trunk Carrying Pouch for Gimbal Portable Hard Protective Case
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
A hard-shell carrying pouch for the Hohem iSteady Q/X/X2/V2 gimbal, protecting it and its accessories from getting crushed while traveling.
Key features
- Hard, durable shell protects contents from crushing or squashing
- Compact size with large interior capacity
- Fits the gimbal, charging cable, storage pouch, and wrist strap
- Comes with a shoulder strap and carabiner for easy carrying
Specifications
- Shell type: Hard
- Colors: Classic Black, Orange
- Dimensions: 22 x 11 x 5cm
- Compatible with: Hohem iSteady Q, X, X2, V2
Worth knowing before you buy
This is the case only — the gimbal and its accessories are not included.
What's in the box
- 1 x Hard case
- 2 x Strap
Ships nationwide across the Philippines.
Frequently asked questions
Which gimbals does the Hohem GC1 case fit?
The iSteady Q, X, X2 and V2. It holds the gimbal along with its charging cable, storage pouch and wrist strap, so everything travels together rather than loose in a bag.
Is the gimbal included?
No. The package contains the case, a shoulder strap and a wrist strap only. Gimbals and accessories are sold separately, so check you are ordering the case as an addition rather than expecting a bundle.
How protective is it?
It is a hard case made from durable materials, so the contents are protected against knocks and pressure rather than only dust. That matters for a gimbal, where the motors and arms are the vulnerable parts.
How do I carry it?
It comes with a shoulder strap and a carabiner, so it can hang from a shoulder or clip to a backpack. That suits travel and location work where you want the gimbal accessible rather than buried in a bag.
Is it worth buying a case?
For a gimbal, generally yes. The arms and motors are the parts that fail, and they are damaged by pressure and impacts in a bag rather than by use. A hard case is considerably cheaper than a repair.
Will it fit a larger gimbal like the MT2?
No, it is sized for the compact iSteady Q, X, X2 and V2. Larger gimbals such as the MT2 or MT3 series need a bigger case, so check dimensions before ordering.
