CATLINK Cat Litter Box Cleaning Brush Suitable for All Types of Litter Boxes VMI
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
A long-handled litter box cleaning brush with a curved hook end, built to reach the corners and edges of a litter box that a standard scoop or short brush can't get into cleanly.
What makes it useful
- The long handle with curved hook reaches into hard-to-clean areas inside the litter box
- Easy-to-replace brush heads allow single-use convenience, keeping your hands clean
- Safe to use with pet-friendly cleaning solutions
- Suitable for all types of litter boxes, ideal for routine cleaning and maintenance
Worth knowing before you buy
The replaceable brush head design means you're not stuck hand-washing a soiled brush after every clean — swap the head and keep going, which matters most for anyone maintaining an automatic or self-cleaning litter box on a regular schedule.
Ships nationwide across the Philippines.
Frequently asked questions
What makes this better than a normal brush?
The long handle with a curved hook reaches into corners and hard-to-clean spots inside a litter box that a standard brush cannot reach without you putting your hand in.
Can I replace just the brush head?
Yes, easy-to-replace brush heads let you swap just the worn part rather than buying a whole new brush, and support single-use convenience if you want a fresh head each clean.
Is it safe with cleaning solutions?
Yes, it is designed to be safe with pet-friendly cleaning products, so you can combine mechanical scrubbing with a cleaner rather than water alone.
Does it work with any litter box, not just CATLINK's?
Yes, it is suitable for all types of litter boxes, not limited to CATLINK's own automatic range.
