LENTION C51s Converter Cable USB Hub VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
LENTION USB-C to HDMI & VGA Adapter, Up to 4K/30Hz HDMI Output (CB-C51s)
Cloud Series Adapter C51sHV
USB-C TO HDMI (4K 30Hz) + VGA (1080P 60Hz)
Features:
- ABB Screens Dual Output - Enables a USB-C device to display a duplicated screen via HDMI and VGA simultaneously, up to 1920x1080@60Hz. (Note: Both monitors show the same content. M1 MacBooks support only one display output.) When using HDMI only, max resolution is 3840x2160@30Hz.
- Both Video and Audio - Connects USB-C devices to HDMI displays with video and audio. Plug and play. No driver or software required.
- Full Audio Types - HDMI port supports SACD, DVD-Audio, DTS-HD Master Audio, and Dolby TrueHD. Audio playback via HDMI may require changing the device's default output settings. VGA does not support audio.
- Sleek Design - Unibody aluminum casing for heat dissipation. Slim, brushed design matches Apple aesthetics. Saves desk space and expands connectivity.
- Wide Compatibility - Works with 2016–2021 MacBook Pro, MacBook Air, MacBook 12, iPad Pro 11/12.9, iMac/Pro, Surface Pro/Book/Go, Samsung Galaxy S series, Chromebook, Dell, HP, Acer, Lenovo, and more with DP ALT Mode.
Specs:
Size: 2.44 x 1.85 x 0.45 inches
Cable Length: 0.41 ft
Weight: 0.11 pounds
Casing: Aluminum Alloy
Package Inclusion:
USB-C to HDMI & VGA Adapter
