Kamerar 7" Tough Friction Arm Articulating Friction Arm Magic Friction Arm Camera Friction Arm - VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
The Kamerar Tough Friction Arm is a 7-inch articulating arm built for mounting monitors, lights, or audio recorders to a camera rig, with 3 independently locking joints for fast, secure positioning.
Key features
- Durable build: Stainless steel accents with a black anodized finish for a professional look and long-lasting durability
- 3 independent joints: Change position quickly with a single locking knob; a thrust bearing between the knob makes locking easier and stronger
- No-slip middle joint: Specially patterned teeth lock into place to prevent slippage even under heavy loads, with an O-ring keeping contaminants out
- High-grip ball joints: Micro-textured stainless steel surface increases grip over standard smooth joints
Specifications
- Brand: Kamerar
- Color: Black
- Compatible devices: Monitors, cameras
- Mounting: Two 1/4" male threads, with a female coupler included
What it's good for
Attaches to lights, portable audio recorders, wireless audio receivers, LCD monitors and other standard photo/video accessories — pairs particularly well with the Kamerar Tank Video Cage.
Ships nationwide across the Philippines.
Frequently asked questions
When should I choose the 7 inch over the 11 inch?
When the mounting point and the monitor or camera need to sit close together, such as a compact rig or a tight camera cage setup. The 11 inch suits situations needing more reach and separation.
What does the friction joint actually do?
It lets you position the arm freely at any angle across its joints, then holds that position under load through friction rather than needing to lock each joint individually like a standard articulating arm.
Is it compatible with both cameras and monitors?
Yes, it is designed for both, so the same arm works whether you are mounting an external monitor, a small camera, a light or a microphone at the end.
How durable is the build?
Stainless steel accents with a black anodised finish, chosen for a professional look and long-term wear resistance rather than a painted or plain aluminium finish that scratches and fades faster.
Will it fit my existing rig?
Check the mounting thread size on the listing against your rig's attachment points, since friction arms use standard photography threads but rig compatibility still depends on matching connectors.
