Wanbo X5 Pro 2025 Home Theater Projector Philippines VMI
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
The Wanbo X5 Pro 2025 is a native 1080p home theater projector with certified Google TV built in, 1100 ANSI lumens and HDR10. It is for families and movie fans who want a big-screen setup for Netflix, YouTube and gaming without buying a separate streaming stick.
Key features
- 1100 ANSI lumens brightness with native 1920 x 1080 resolution.
- Google TV with access to 10,000+ apps; online 4K streaming support for Netflix, Disney+, Prime Video and YouTube.
- HDR10 support for more contrast and color.
- Google Assistant voice control through the remote.
- ASA 3.0: autofocus, auto keystone correction, auto screen fit and obstacle avoidance.
- 12W HiFi stereo sound (6W x 2) in a 375cc sound chamber.
- Quiet operation at 26dB or less.
- HDMI 2.0 input for consoles, laptops and TV boxes.
- Mount on a table, tripod, wall or ceiling.
Specifications
- Brightness: 1100 ANSI lumens
- Native resolution: 1920 x 1080 (Full HD)
- Operating system: Google TV
- Memory: 2GB RAM, 16GB storage
- HDR: HDR10
- Throw ratio: 1.25:1
- Image size: 40 to 140 inches
- Projection distance: 1.1 to 3.9 m
- Digital zoom: 50% to 100%
- Focus and keystone: automatic
- Speakers: 6W x 2
- Noise: 26dB or less
- Ports: HDMI 2.0 x1, USB 2.0 x2, 3.5 mm audio x1
- Wireless: dual-band Wi-Fi 2.4/5GHz, Bluetooth 5.0
- Light source: LED, over 20,000 hours
- Size: 252 x 246 x 115 mm
- Weight: 2.68 kg
Related: Projectors | Wanbo
Ships nationwide across the Philippines.
Frequently asked questions
Do I need a streaming stick with the Wanbo X5 Pro 2025?
No. Google TV is built in, so Netflix, Disney+, Prime Video and YouTube run directly on the projector, and online 4K streaming is supported.
Is the picture native 1080p?
Yes. The physical resolution is 1920 x 1080. It accepts and streams 4K content, which it displays on its native 1080p panel.
How big can the image be and how far should I place it?
It projects from 40 to 140 inches. With a 1.25:1 throw ratio, Wanbo lists a projection distance of 1.1 to 3.9 m.
What can I connect to it?
It has one HDMI 2.0 port for consoles, laptops or TV boxes, two USB 2.0 ports, a 3.5 mm audio output, dual-band Wi-Fi and Bluetooth 5.0.
What is new compared with the older X5 Pro?
According to Wanbo, the 2025 version moves to Google TV, adds HDR10 and online 4K streaming, upgrades to 12W speakers (from 10W) and to HDMI 2.0 (from HDMI 1.4).