Hohem iSteady V3 Ultra AI Tracking Gimbal VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Customer Reviews
Sana ma-improve pa yung AI tracking sa next update, minsan laggy.
Solid build, parang premium. Medyo mahal pero worth it for content creators.
Overall, sulit purchase lalo na kung vlogger ka.
Stable shots kahit nag-squat at nag-push ups ako, smooth pa rin.
Overall, sulit purchase lalo na kung vlogger ka.
About this item
- AI Tracking Gimbal – Smart Motion Detection for Any Scene: Stay perfectly in frame with the hohem iSteady V3 Ultra, an AI-powered Phone Gimbal that tracks faces, pets, and objects with 360° panning. Great for vloggers, fitness coaches, and parents capturing action-packed moments
- Remote Control Touchscreen – 10M Shooting Freedom: With a detachable 1.22" touchscreen remote, the Gimbal Stabilizer for Smartphone gives you full control from up to 33 ft away. Adjust tracking, preview shots, and fine-tune settings—ideal for solo creators, families, and pet lovers
- 3-Axis Stabilization Gimbal – Ultra-Smooth Footage Every Time: Experience buttery-smooth shots with upgraded iSteady 9.0 tech in this gimbal. Whether walking or running, it keeps your phone steady—perfect for travel bloggers, fitness influencers, and students filming school content
- Extendable Selfie Stick Tripod – Capture All Angles Easily: The hohem iSteady V3 Ultra gimbal features a built-in tripod and 8-inch extension rod for creative low or high-angle shots. Great for pet owners, content creators, and adventurers looking for cinematic perspectives
- Smart Fill Light Control – Studio Lighting on the Go: Adjust brightness and color temp remotely with the built-in fill light of the iPhone Gimbal. Whether filming beauty tutorials or city nights, achieve pro lighting quality instantly—ideal for livestreamers and fashion creators
- Long Battery Life & High Load Capacity – Built for Real Use: Designed for serious creators, the Gimbal Stabilizer for iPhone supports phones up to 14.11 oz and offers up to 9 hours of runtime. Ideal for travelers, streamers, or anyone shooting all day on the go
- Compact & Foldable Design – Portable Pocket-Sized Power: This 3-axis Stabilizer folds to just 6.3 inches and weighs 15.1 oz, making it easy to carry in any bag or pocket. Take it anywhere—from school to the mountains—and never miss a content opportunity
- Beginner-Friendly App with Pro Results – Shoot Like a Star: The hohem iSteady V3 Ultra works seamlessly with the Hohem Joy app, offering intelligent templates and creative modes that simplify video production. A must-have for students, beginners, and mobile filmmakers
Specs
Size
Unfolded: 5.0*2.6*12.3 in/ 127*65*312 mm Folded: 3.9*1.7*6.3 in/ 98*44*160.5 mm
Weight: 428 g (±5 g)
Smartphone Thickness: ≤ 12.5 mm
Smartphone Width
Phone compatibility: ≤ 7 inches 58mm–98 mm
Payload: 400 g
Controllable Range
Pan: 360° Infinite Roll: -195° to 135° Tilt: -35° to 45°
Working Temperature: –10 to 45 °C
Motor Protection: The gimbal will automatically shut down in case of improper operation to protect the motor.
AI Tracker
Type: MTK-L06
Weight: 14g (±2 g)
Size: 42*16.5*25 mm
Pixel: 2 MP
AI Tracking Distance
Gesture Recognition Distance: 1.64–16.40 ft (0.5–5 m) AI Tracking Distance: 1.64–22.97 ft (0.5–7 m)
Illuminance: 110 lux @ 0.5 m
Max Power: 2 W
CCT: 6500 K (Cool light) 5000 K (Neutral light) 2700 K (Warm light)
Detachable Touchscreen Remote
Type: HRT-05
Weight: 16 g (±2 g)
Input: 5 V-0.2 A
Battery: 3.85 V / 140 mAh / 0.539 Wh
Gesture Recognition Distance: 10 m
Screen Size: 1.22 inches
Operating Time: 55 minutes
Working Temperature: –10 to 45 °C
Battery
Capacity
18350 li-ion/7.2 V/11.52 Wh Typical: 1600 mAh Rated: 1550 mAh
Runtime
Approx. 9 hours (Balanced and stationary) Approx. 4 hours (With AI tracking and fill light used simultaneously) *Data sourced from Hohem Laboratory
Charging Time: Around 2.5 hours (5 V-2 A)
Bluetooth
Type: Bluetooth 5.1
Software
App: Hohem Joy
