GoPro Hero 13 Black 60m Dive Case Ultra Wide Lens Underwater Waterproof Housing
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
A rugged dive housing for GoPro HERO13 Black, built for deep-water diving down to 196ft (60m) — well beyond the depth rating of the camera's own built-in waterproofing, which tops out at a much shallower splash-resistant level.
About this item
- Protects your GoPro from mud, dirt and debris during extreme activities
- Front LCD screen remains accessible for viewing
- Waterproof down to 196ft (60m), suited for deep-water diving
- Includes a skeleton backdoor for improved audio capture and easy access to the camera's back touch screen
- A flat glass lens makes for sharp, high-quality images above and below water
Worth knowing before you buy
A flat glass lens (rather than a curved dome port) is standard on housings at this price point — it's simpler and more affordable, though it introduces some optical distortion underwater compared to a dome port. For casual dive documentation and snorkeling, this tradeoff isn't noticeable; for serious underwater videography, a dome port housing is the step up.
Ships nationwide across the Philippines.
Frequently asked questions
Can I use the camera's front screen with this case on?
Yes, the front LCD screen remains accessible for viewing, so you do not lose that display feature by adding waterproof protection.
How deep can I take it?
60 metres, genuine diving depth well beyond casual splash or rain protection, covering recreational diving comfortably.
Does it protect against dirt as well as water?
Yes, it also shields the camera from mud, dirt and debris during extreme activities, not just underwater use.
What is the skeleton backdoor for?
Improved audio capture, since a fully sealed solid backdoor muffles sound considerably more than a vented skeleton design, useful when you still want usable audio in non-underwater use.
